headspaceReviews of headspace.com

As several others below have highlighted, I too have had £71.88 deducted through an auto-renewal that I did not want and received no advance notification, despite the Headspace person below stating that such notification would be provided. I have contacted them via e-mail as there is no phone number available, however have heard nothing. I feel conned and disappointed that a company holding themselves out to be concerned about people's health and welfare should behave so badly.

Looks like I’m not the only person to have been scammed by this app. After signing up to a discounted service a year ago I only used the app 5 or 6 times. Today I received notification of an annual renewal of £77.10 being taken. No warning. I must have signed up to a small print instructing me to deselect autorenewal. Any company that does this has zero integrity in my books, it’s a cheap trick. It remains to be seen if they will refund me as I haven’t used the app and have no intention of using it this year. I have now deselected the auto renewal option. Hopefully you will see this response here.

I'm afraid I am having terrible customer service, I couldn't cancel my subscription on line, have sent numerous emails and they just won't reply!!! Liz

After getting a recommendation of a colleague to start using HeadSpace and see if it would work for me I spent some time on their site and registered for a free account. I'd already been meditating for some time, so I wasn't planning on spending a lot of time with it from the get go. I created an account and later that evening noticed an e-mail stating that HeadSpace had gone ahead and charged my creditcard for the discounted yearly subscription. Apparently you sign up for a yearly subscription by clicking on the banner on the top of the site and then registering for a FREE account. Never in the whole registration process they've made it clear that you're actually purchasing a yearly subscription. So my warning, don't click on any local advertising on their site if you're interested in trying out the HeadSpace experience. Head back to the home page and register your actual free account from there. Like many others have noticed before me, they use really questioning business practices in order to take your money. They have yet to admit (if they ever will) that their interface is currently lacking and that they're working on it to solve this problem. On a sort of positive side, after 3 days their support contacted me. They however describe my experience with HeadSpace as an 'accidental purchase', which it clearly was not as I never agreed to any purchase. I should be receiving my money back in a few days according to their support, so I'll be waiting.

Its no use if you use a Blackberry mobile phone. We signed up, then found it doesnt work on a blackberry, we used an old ipad2, but the app needs ios10, which isnt supported on an ipad2. We tried the website, but that doesnt work either on a blackberry mobile phone. We finally tried a pc via the url, again that doesnt really work, some clips play, but theres no sound. So overall, its been a waste of money due to the headspace developers not making it compatible with older devices & blackberry mobile phones. So rater than it being calming, headspace has been really stressful. We tried contacting headspace support, but no response to emails......

My one-year subscription appears to have been cancelled without my permission, two months in. Evidently, there is no customer service number for me to even call to complain. Do not trust Headspace.

Headspace has left my mother and girlfriend without gifts on christmas. I purchased year-long subscriptions for both of them with an expected arrival of the 25th of December. neither has been sent and headspace doesn't offer any meaningful customer support, making me feel helpless and frustrated. the only contact I've had with headspace's team is through email because they falsely advertise the existence of live chat, which only leads to more repetitive unhelpful emails cluttering my inbox. I'm am absolutely sick to my stomach with sending emails and receiving them from stupid bots that have no idea what I'm even asking. I can't deny the content headspace has is amazing, however, this has been the single worst customer support system that I have ever dealt with and because of it, I'm left helpless on Christmas day.

Be careful - they have an automatic renewal clause. So if you sign up to a 1 year subscription, they will renew it (at full price despite what you paid initially), with absolutely no notice nor do they ask for your consent. This has created a lot of stress - ironic for a mindfulness app