headspaceHeadspace has one mission: to improve the health and happiness of the world. And with millions of users in more than 190 countries, we’re well on our way. Headquartered in Santa Monica, California, we also have offices in San Francisco, New York and London.Live a happier, healthier life with just 10 minutes of meditation a day on the Headspace app.
headspace (headspace.com) has 769 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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Wellness & Spa · San Diego, California
Excellent
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Showing 409 reviews with 1 star · Clear filters
Burr L.
Headspace rips off its customers. In July 2019, I bought a year's subscription to Headspace. A few months later, it locked me out of the app. I spent several weeks in a frustrating email exchange with the help department. Eventually, my access was restored. Four months later, I opened the app and was told that I could have a free trial, after which I would have to pay, even though I had already paid. Don't pay anything to this app!
Dave J.
Customer service is awful. iTunes automatically renewed my annual subscription for which I wasn’t aware and trying to get a refund has been impossible. I feel completely ripped off.
Griffin
Put on your running shoes, because Headspace has set up an obstacle course with their cancellation process. Most companies make easy peasy. Account > subscriptions > cancel. This company should be called Headspin, because you'll be spending hours trying to figure out how to get out of your subscription. Don't say I didn't warn you...
Ruli
Bought a years subscription through Anxiety UK membership, couldn't get a subscription account sorted for a week because their systems arent in sync. Then after 1 month the app stops working says i need to subscribe..but i have a year's subscription??! After waiting 5days for a response i provide Headspace with proof of purchase etc. then say it's Anxiety UKs issue, now i need to contact them. Finding it all very stressful, ironically. Went on holiday planning to meditate but have no access and spent my time emailing customer support instead. Bit of advice Headspace/Anxiety uk, if you're going to partner up on this have your systems sorted out and don't pass customers around.
Ben I.
Headspace is a total ripoff like many other people have mentioned the auto rebilling system is a scam i contacted them 4 days before my bill was due saying i wanted to cancel my subscription.. They didnt reply untill it had rebilled me the full retail price of $145aud the minutes later they replied to my email then they offered me a 50% discount so they basically scam you.. Also i lost 7dollars in international transfer fees. ALSO THE APP DOESN'T WORK!!! The idea of this is you can download sessions to listen offline but they never save!!! Making this app virtually useless for me. Don't bother with headspace just use a combination of youtube and stopify and you will get the same thing.
Peter H. W.
No Way To Cancel! I am 10 days into my Free Trial. I am not using the app so I want to cancel. Well, you can't. I followed the instructions several times and the magic button for cancelation does not exist! They say to contact them if you have any problem. After reading these one-star reviews, I just went ahead and canceled my VISA card. It looks like I would have enjoyed the app, but I have already paid for another similar app called Waking Up and am going to focus on that. I only wanted to check out the Headspace app, but turns out they have bad karma.
S P.
DON’T SUBSCRIBE - they have told me they will refund my auto subscription (which I thought was via ITunes but was via Headspace) but didn’t and now won’t respond to my emails. It’s a dishonourable company that purports to want to help you re mindfulness then stresses you out by not honouring what it says it will do and then ignoring future contact! I’m going to report them to one of those TV programmes that deal with scammers. As for the App ... the structure is good but I found the voices irritating and get the help I need via YouTube! UPDATE: my money was refunded :-)
Nick
Another £75 taken without any warning about auto renewed subscriptions and this was for my daughter who is a full time student who would have been eligible for a student discount which should have cost only £9.99. Am in correspondence with Apple, Headspace and PayPal at the moment to try and get the money refunded but am being sent round in circles. This practice is nothing less than a scam and should be outlawed. My daughter first looked into Headspace because she was stressed and suffering from anxiety at University - this has now added to her trauma. I will post again if I get any updates but the company should think hard about what they are doing here because their reputation is sliding fast!