headspaceReviews of headspace.com

Shame you can’t give less than 1 star... billing very underhand. No warning, no easy access to see when auto renew will occur, no cooling off period, no ability to re-use the service I signed up with (via my health insurance - which has also now gone down in my opinion). £75 for a renewal is outrageous and it’s clear that they do not want repeat custom. Whoever sanctioned this incredibly poor customer experience should be looking for another job - or should we now expect these types of practice from pure play digital services from now on? Unacceptable and shameful, Headspace! You clearly have no real interest in the well-being of your customers...

Headspace incorrectly charged us three months in a row. Each time they said it would be refunded - only one has been (at time of writing). We then cancelled our subscription, yet Headspace keep charging us. Customer Service is appalling. Billing process is borderline criminal. For a company that states its mission as ‘mindfulness’, Andy Puddicombe should be ashamed of himself.

Customer service, as others have mentioned, is totally non existent. You have to reach out via social media to get any response and even then, it still takes a verrryyyyyy long time. Totally ridiculous.

Customer service is horrible or should I say there is no customer service at all. Have read a few of the reviews - same issues... Avoid this app as there are plenty cheaper and better options

More billing problems As everyone else is sharing, there are some underhand practises going on with the billing department. I set a reminder to review my subscription and cancel it on the last day, but before I could even get to it on that day, they had already charged for another full year of subscription and would not answer any emails or enter into any discussion regarding it. The amount of stress it causes to deal with this totally conflicts with the whole concept of the app - avoid.

As others are saying, appalling customer service. I was a founder member and had an automatic renewal. After many years I received notification that the fee had increased 35% when the agreement had been that it would remain at the same level for good, as I was an early supporter. I emailed customer service twice with no response. After two weeks I cancelled automatic renewal. When they finally responded, they said they had known about the problem and were working on it, but they couldn’t get me back on my old deal. I do not recommend Headspace, there are other providers and I’m sure they will have better customer service.

Horrible customer service. Charged me almost 100 dollars for another year and will not respond to cancel.

Non-existent customer service. Just appalling. Genuine issues & concerns over inconsistent subscription, payment & account details have gone unanswered for nearly 3 weeks. This is NOT a product that has your mental health & wellbeing at its heart. Go elsewhere.