Headspace has one mission: to improve the health and happiness of the world. And with millions of users in more than 190 countries, we’re well on our way. Headquartered in Santa Monica, California, we also have offices in San Francisco, New York and London.Live a happier, healthier life with just 10 minutes of meditation a day on the Headspace app.
headspace (headspace.com) has 769 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
Also known as
headspace.com
Website
headspace.com
Category
Wellness & Spa
Location
Santa Monica, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 26% of reviews.
Latest
Most recent review: October 2026.
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I'm incredibly disappointed with My headspace app at the moment. I suffer with anxiety and the problem I'm experiencing at the moment with each session just stopping mid flow for no reason is driving me mad. Could you PLEASE put this right ASAP.
Kind regards
Charlotte
Response from headspaceFeb 22, 2019
Hi Charlotte,
Thank you for reaching out here. We are so sorry for the trouble with sessions not playing properly. Please do send us a note to [email protected] so we can look into this for you.
Chat soon,
Headspace, HQ
SA
Sanj
Having a hard time with this app
Update - tried again after a few days and it worked - adding 1 more * but it really should not have been so much hassle. Still no word from support though. Going to try adding kids now.
Having a hard time with this app - stressful trying to get it resolved. Signed up to family plan but as yet have been unable to add my wife onto it and I have a degree in computer engineering! Initially she received the invite but after clicking the link it didn't open the library for her....after retrying a few times she just seems to have stopped receiving the emails. I was after an annual plan but did a monthly in error. Was going to go annual after the 1 month expires but maybe not so much now. The iOS app is nice but I find the website very slow and clumsy.
Email sent to support but nothing back yet - every day they delay is a day of subscription that is eroding away without being used (I don't really use it - my wife wanted to and get the kids using it).
Response from headspaceFeb 19, 2019
Hi Sanjay,
Thank you for reaching out here.
We are very sorry for the trouble with managing your Family Plan.
It looks like this was resolved via our Help Center. If you still need some assistance, please reach back out.
Thank you for your patience,
Nina, HQ
WE
Wendy
Not sure if it's for me
I have been doing Headspace meditations regularly for about eight months. Do I feel any better, calmer, more at peace? No, not really. Will I continue, at least for a while longer? Yes. I have nothing to lose. I really want to believe in the value of mindfulness meditation, but I'm really not sure Headspace has done much to reduce my anxiety and tension.
Response from headspaceDec 28, 2017
Hi Wendy,
Thank you for your candid feedback and for being a part of the Headspace community. Learning to meditate is like learning any other skill, like driving a car - you don't expect to hit the motorway after your first few lessons. Be patient with yourself, and take it slowly without expecting too much too quickly. Also, try to avoid judging your meditation. Never look for perfection in your meditation practice, simply keep going from one technique to the next as part of the journey and over time, you will see the change. Most of all though, be kind to yourself and remember that we are talking about the body and mind letting go of habits of a lifetime.
Here are Andy's tips on how to be kinder with ourselves while learning to meditate: https://vimeo.com/89726504
If you find yourself in need of any guidance or support along your journey, please know you can always reach us directly at [email protected].
Many thanks and mindfully yours,
Headspace
MI
Mike
My payment got screwed up and I was …
My payment got screwed up and I was double charged. It was impossible to get it resolved. I tried multiple times over multiple weeks and finally gave up. The app is great, but my experience with the company's support & billing was really awful.
Response from headspaceNov 10, 2017
Hi Mike,
We are so sorry to hear about the trouble you are experiencing with your subscription.
After taking a look at your account, we were unable to locate a duplicate charge. However since you subscribed through iTunes, you would need to contact them directly in regards to your billing matter. Unfortunately, we don't actually have access to iTunes' billing system. We are truly sorry about that. You can contact iTunes directly with your request by visiting https://support.apple.com/contact or by calling 1-800-275-2273.
Hopefully this has been helpful, and if you need any other info, please let us know by contacting [email protected]!
Mindfully yours,
Headspace
LC
Laura C.
Good app, poor interface
I have used this app for 3+ years. Relied on it, enjoyed it. Recommended it. But this new interface is a hot mess and doesn't seem to improve. The sessions don't load, they hang. You can refresh the screen 2-3 times and eventually, it will load, but only a 10 minute session, despite the fact that the default time is 20 minutes, the screen displays 20 minutes.
Or you can try a couple of times to close the screen using the x in the left corner (not the page, just the screen), then choose 20 minutes (if the dialog ever shows up), then click on your session.
The animations don't load either, until you have played the session.
The audio increases/decreases in volume suddenly, though I haven't discerned a pattern for it.
Yeah, I have tried different browsers (Chrome, IE), even a different computer. Makes no difference.
I can work around these things, but it is annoying, and disappointing.
Response from headspaceOct 19, 2017
Hi Laura,
Thank you for reaching out and sharing your feedback with us!
This latest update speaks to our evolution and learnings from the past seven years. The new Headspace is a more personalized experience. At Headspace, we are constantly working to make meditation and mindfulness more accessible for everyone. App updates and redesigns are a work-in-progress, and our team is doing everything possible to engage with our community and take our users’ feedback into consideration.
While the next version of Headspace is here to stay, we’re continuing to make improvements to functionality and design.
We recommend that you attempt to clear your cache. Please follow these steps to clear cache and cookies on your preferred browser:
WINDOWS: Press Ctrl+Shift+Del
MAC: Press Command+Shift+Delete
You can also check out this link for step-by-step instructions: https://kb.iu.edu/d/ahic. To see which internet browsers we recommend, go to: https://goo.gl/ZyVYMX.
If you have any questions or need any guidance please be sure to reach out at [email protected].
Mindfully yours,
Headspace
IS
Isidora
The voice and manner of speaker are …
The voice and manner of speaker are pleasant and soothing. Found a bit of malfunction with the recovery series. Exercises are interesting and I have benefited It has brought a sense of awareness in my daily life
Response from headspaceOct 9, 2017
Hi Isidora,
We are so happy to hear that Headspace has brought that sense of awareness into your daily life. In regards to the the malfunction with the Recovery Pack, if you could please send an email to [email protected] with specifics on this issue, we would be more than happy to look into it.
We wish you all the best as you continue your Headspace Journey!
Warmest regards,
Headspace
RU
Ruth
There needs to be more mediations to …
There needs to be more mediations to choose from. It's either noting or
lighting. There should be a mediation on relaxing and sadness.
Response from headspaceOct 3, 2017
Hi Ruth,
Thank you for your note. We offer hundreds of hours of content on everything from Depression & Balance, to Happiness, Productivity and more. If you are looking to try a different technique, it might be helpful to try out the Sleep Pack or the Self-Esteem Pack which work on the Focused Attention Technique.
Ultimately, we are more than happy to help provide some direction with your Headspace Journey. All you would need to do is contact [email protected] - we are here for you.
Best wishes,
Headspace
