headspaceReviews of headspace.com

UI: Underdeveloped. Need to showcase free features that aids the marketing team in gaining more subscriptions. There's not value added in aimlessly looking around the app without a subscription at a bunch of graphics & titles with no functionality. You're not giving the end user any "bait" to "try before you buy" outside of the free trial. We live in a PPI world with more conscious consumers who are not going to blindly trust their PPI with your security policies just because it looks bright & animated. Leverage your teams to talk about how to create a "trust-building" first-time experience for your end users with the target being subscribing. Support: Undefined purpose when issuing instructions for self-help on issues. Explain WHY I need to login, logout, reset the password.....all for an SSO correction on YOUR part. This makes absolutely no sense & diminishes the end-user experience. SSO: You seriously need to improve in this area. You will lose company contracts by the number of employee complaints in internal channels that you will never see because benefits teams will not look to you to resolve them. They will simply not renew the contract with you. If you are already verifying accounts as work/org accounts vs personal accts, then you should already be able to identify when a user attempts to convert their acct with work/org email into a benefit-paid acct. Go back and review the journey map for onboarding work/org email addresses as paid benefit contract accounts.

While I like the content of ‘Today’s meditation’, I find it extremely irritating that the guy keeps making unnecessary pauses and chuckles, which I just can’t stand and have to switch off the voice and read the content instead. I also like the Sleepcast which just serves its purpose and helps me sleep.

I signed up to a Spotify + Headspace membership and so was required to log in by using my Spotify credentials. Upon doing this, I received an error (not a great start). I contacted their support and after some back and forth, I was eventually told that it was an error they were aware of and were in the process of fixing - so in the meantime, offered me a 12month voucher to cover me until the issue was resolved. 12 months later when the voucher ran out, I attempted to log in - and received the same error message. I reported it AGAIN and received another voucher (this time for 6months), promising me it would definitely be fixed by then. You guessed it - 6 months later the voucher runs out and I attempt to login. Again without success. I report it again and this time they refuse to help saying that they don't offer the Spotify+Headspace plan anymore, despite me being charge some 3 days prior. I tried to ask for further help but they told me to talk to Spotify (even though it's a technical fault on their end).

I tried the free trial first just to see what it was like and was quite impressed with the sleepcasts. Since subscribing however the sleep cast audio stops half way through for no reason that I can find, which is very disappointing. Has anyone else had this problem? If it continues I will cancel my subscription.

Very limited/basic information that has you thinking whether it is just marketing and they know it. I found nothing on headspace that I couldn't find in other places online for free. I don't understand the value added

I like their app, but it is just one of many offering the same product. My issue is with the lack of transparency in the pricing of their subscriptions. They will give you a discount on 40% no matter what (just ask), so their advertised price is not trustworthy. Even the discounted price is not trustworthy as they have resellers selling subscriptions with additional 35% discount of their already discounted price. I will find another product which translatable in their prices, and thus doesn’t act like a greedy company trying to take advantage of their customers’ trust.

I'm not newton meditation. I have been meditating at a class for 7 years. Last year due to lockdown I took out a years subscription. I put it in calendar to remind me to review or cancel. I triedto cancel the auto renewal. Tried app, through a browser on tablet, on my pc, absolutely no way to do it. Emailed customer service who responded promptly and said I had successfully done it. Then of course I got an email saying my card had been charged another year. Emailed them with email trail and they agreed to refund. I don't have it yet and if i don't I will claim with my credit provider. Definitely no email advising are coming to end of the year. Beware, of taking this out. The content was good but I have other methods I prefer much better and I feel scammed.

I have been using the service for years and I am satisfied. Before Christmas (Dec 14) I had upgraded to Family Plan and my credit card was immediately charged. However, none of my family members received an invitation mail despite numerous attempts. I contacted their help desk on Dec 15, 2020, 12:09 First reply: Dec 19, 2020, 14:52 My next complaint: Mon, 21 Dec 2020 at 21:45 Several additional complaints saying plainly that none of the family members received an invitation. NO REPLY from Headspace. My complaint was settled soon after the second complaint. Everything works fine ever since.