Lisa N.
Why do I rate Headspace one star: the product is good, but it's a cunning and unethical company who are out to take all your money
Why do I rate Headspace one star: not for the product; I really enjoyed Headspace for almost 3 years, was meditating daily. But I do rate this app for its cunning and misleading team behind it. After all these years paying monthly €13, which is quite a lot, I finally wanted to change it to yearly subscription of €58/year. First of all, it's annoying and strange that you cannot manage your own account settings and change your subscription manually: you need to seek help through the helpdesk. Then I did that, I asked to change my account, and this has been 2 months ago, I have been emailing with 3 different employees. Everybody promised to change my account, to help me out, to even offer me a discount code - and nothing works. Everytime I tried to log in and change it with their instructions, I got an error on the website. They leave you to your own fate and won't help you. For me, this is absolutely passing the line of ethical behaviour. At first I thought it was just a mistake, but now I realize it's a pattern of not wanting to help you and just taking as much money from you as possible. Don't take Headspace. You're spilling your money. Get another (free) meditation app.



