Kate K.
Poor quality
In my opinion very disappointing

Headspace has one mission: to improve the health and happiness of the world. And with millions of users in more than 190 countries, we’re well on our way. Headquartered in Santa Monica, California, we also have offices in San Francisco, New York and London.Live a happier, healthier life with just 10 minutes of meditation a day on the Headspace app.
headspace (headspace.com) has 769 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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Showing 409 reviews with 1 star · Clear filters
Kate K.
In my opinion very disappointing
Charlotte
I'm an NHS psychological therapist with training and years of experience delivering Dialectical Behaviour Therapy which is underpinned by mindfulness. I tried this app. after several colleagues recommended it to patients and it was recommended within the NHS for staff too. I was hoping to benefit and I wanted to understand what was being recommended to patients. I have to say that it didn't align very well with my training and experience of mindfulness. For starters the website and app use the terms mindfulness and meditation interchangeably (the two are very different things). I also think it's overly focused on relaxation and positives which is ironic as mindfulness (not meditation) is about being in the present moment in any and all experiences (positive and negative) and noticing any and all emotions (positive and negative) - feeling more relaxed, less stressed, better able to respond to situations can be a bonus of practising mindfulness, but they're not goals; the only goal is to be present and notice distractions, bringing your mind back to task when it wanders. I feel that mindfulness which is beyond helpful for many has been commercialised to the point of being unrecognisable which has rendered it useless. I'm actually quite concerned about what this will do for people who could benefit from mindfulness but may be put off by their experiences of Headspace. Additionally, I've noticed many people have experienced considerable stress trying to access and/or cancel their free trials.
James M.
My girlfriend attempted to get a free trial with Headspace, they charged her automatically for the service without any indication that they were doing so. Avoid this company like the plague. They will eat your wallet.
Response from headspaceJun 9, 2021
We're sorry to hear about your experience. If you haven’t already, please reach out to us at [email protected]. We’re happy to help sort this out and look forward to hearing from you.
Shulie N.
Same as the other reviews. Can't cancel. Scam
Response from headspaceJun 9, 2021
We're sorry to hear about your experience. If you haven’t already, please reach out to us at [email protected]. We’re happy to help sort this out and look forward to hearing from you.
Linda S.
Endless frustration – no stars at all! I tried for nearly three weeks to get the free trial. I was sent round and round in circles. Helpdesk not responding for nearly a week, followed by an exchange of around 28 emails. Still no meditations coming my way – and a lot and a lot of frustration! How ironic in an app that is supposed to induce calm. Also I feel a meditation app should be simple to sign up to and simple to cancel – transparent. This is not. In the end I was given three months free – but guess what! The link won't work and the Helpdesk can't make it work for me. Having seen what a nightmare it is to cancel, I am relieved I never received even a single meditation! One to avoid. There are plenty of free meditations out there.
Mr Dennis R.
Scam company should be closed down by authorities. Beware of auto renewal. Very difficult to turn off. Just had unauthorised money taken out of my bank.
Response from headspaceJun 9, 2021
We're sorry to hear about your experience. If you haven’t already, please reach out to us at [email protected]. We’re happy to help sort this out and look forward to hearing from you.
Tatiana Sánchez P.
I've tried to cancel my trial subscription since the 1st day I downloaded this app. I couldn't find how. I sent a lot of emails to customer service and the only reply received was: we hope you are doing well. How? If this app definitely is an spam and makes you frustrated and more stressed. In conclusion, there is not way to unsubscribe even though you try to contact the company customer service.
Response from headspaceJun 9, 2021
We're sorry to hear about your experience. If you haven’t already, please reach out to us at [email protected]. We’re happy to help sort this out and look forward to hearing from you.
Linda S.
CON!! HEADACHE!! Watch out for their prescription. They have automatically taken out $91.99 for an annual prescription, no reminder email what so ever. I was not aware i still had a prescription, as i uninstalled the app long ago. And im not the only one!
Response from headspaceJun 9, 2021
We're sorry to hear about your experience. If you haven’t already, please reach out to us at [email protected]. We’re happy to help sort this out and look forward to hearing from you.