headspaceReviews of headspace.com

As many people here have written, I signed up in November 2022. A year later they charged me for another year at £50 without any warning or reminders. I contacted them within minutes. I have had no reply or response. At a time when the cost of living is affecting so many people, it is inhuman that they are causing so much mental and financial distress. For all their claims of promoting mental health they are just money grabbing scammers.

Do they never check their payment page, i know of at least 5 other people including myself who have tried over various days and times to sign up and when it comes to making payment it fails. And its nothing to do with the banks either we have all checked With the various banks. . Come tomorrow the deal will no longer be available. However, there is light at the end of the tunnel, balance app is offering a free years trial. So we will all sign up to their app instead. Judging by the many poor reviews here i guess we have all had a lucky escape.

Their resolution department is terrible. I signed up Nov 2022 and shortly tried to cancel. A year later they charged me for another year. I contacted them immediately and they said they cancelled the Nov 2024 renewal but they couldn't reverse the Nov 2023 charge. I don't even have or use app. Still trying to get $ back.

Evil Company

Fraud. They keep sending promotions, but the website won't let you have them. Why would anyone trust them with their credit card?

I have had constant problems with Headspace (from gifting a subscription to my niece and her not being able to use it until much time and energy was spent arguing with customer service, to paying for a yearly subscription for myself and them cancelling my account after only 3 months). I have sent them at least a dozen emails to no avail. I get the same automatic reply saying they are sorry for the delay in getting back to me and then never receiving an actual response to any of my emails or responses to the automated email. In other words they NEVER get back to me. It’s pathetic that this company constantly talks about awareness and compassion yet it’s quite obvious that they have none. I am a 56 year old woman who often has to work 16 hour days. I also have number of health conditions including severe polyneuropathy which causes an intense amount of severe chronic pain and I desperately needed an app that addresses both mental and physical health. With this app I not only got neither, I got a large dose of added stress to my life. And yeah, $70 for a yearly subscription might not be a lot of money to Andy Puddicombe—the man who started and runs Headspace—but it is to me as well as to the average Joe or Josephine. I can’t afford to buy another subscription to another app and I don’t have the many extra hours of free time to spend listening to all the advertisements that you are forced to listen to when using a free app. So I am screwed. If you are looking for an ethical meditation app, this is definitely not the one. And I’m sure Andy Puddicombe is well aware of his app’s crappy customer service; after all he incessantly talks about awareness being the main goal of meditation. This company doesn’t care about people; they care about money, otherwise they would have addressed their poor customer service issues years ago. I reported them to the Better Business Bureau and enough unhappy customers do so as well, I can guarantee they will make improvements, because you see, it’s all about the money for them.

Awful customer service I have contacted them numerous times. My subscription renewed as expected however it has since been cancelled and I cannot use the app unless I do a free trial. The settings say my subscription runs until 2024 however it is not working for me. I'm sure Andy Puddicome or started this would be disappointed at this poor service.

F…king scammers, recharged for a YEARLY subscription without ANY warning.