headspaceReviews of headspace.com

Signed up for the “free 14 days”. Tried to cancel after as it’s more US than UK. By the time “customer service” contacted me this bunch of con artists tried to take £49.99 from my account. Carlos told me subscription was cancelled and lo and behold this morning my bank account is £49.99 down! Meaning car insurance wasn’t paid!. Absolutely fuming as instead of putting me in a good “headspace” my stress levels are through the roof! Can’t even access the account as it’s now deactivated. Feel conned and let down.. wellbeing app!!!! I think not!!

Cette appli ne respecte pas le consommateur! Je me suis abonnée pour un an et sans préavis de renouvellement, (bien qu'ils disent faussement me l'avoir envoyé), ils ont prélevé 89,99$ sur ma carte sans ma permission. Je ne vous recommande pas du tout de vous abonner. Vous aurez tout comme moi et plusieurs utilisateurs selon les autres avis, des problèmes.

It would be a higher rating but why would I want to pay when I can go on Insight Timer for free?

I had a Headspace account and it was awesome. However coming to the end of my subscription, though the support team are quick to respond, their responses do not make sense. The instructions they provide are unclear and I am still not able to access the app to look after my own wellbeing which is important to me for several months now. Competitors like Calm are cheaper or Balance offer a years free subscription, and they are just as good. I put my faith in Headspace and they let me down as as customer. Amazing platform, but they are let down by their customer support team providing stock responses, presumably to get through their workload faster, rather than helping consumers. Please listen to your customers and their issues rather than providing a stock response I have no recieved several times despite me writing back and stating this does not work to resolve the issue I am facing. For an application/service such as this (a wellbeingvand mediation app aimed at supporting mental health and coping with stress, I hold you to a higher account that a usual contact centre. As a customer service trainer with many years experience, I can identify a definite need for training in listening to the customer and and overreliance on templates emails. Matt (overstressed, anxious, and needing support, mediation and headspace)

I signed up for Headspace in 2023 because of a deal but I never used it. However on November 27, 2024, they automatically renewed my subscription for $69.99. I immediately cancelled my subscription but the money was not refunded. I filed a complaint with the Better Business Bureau and they said they would refund me. They didn’t. The BBB contacted them again and they said the same thing about refunding me and never did. They basically lied. Eventually the BBB dropped the charges because they gave up. This company is disreputable, surprising for a company supposedly dedicated to the mental wellbeing of its customers.

Make it so so difficult to cancel subscription. Almost impossible. I would go with a different app.

Charged my 70$ even tho I unsubscribed

'Improves health and happiness' my ass. All you are doing is stressing me out. You are money hungry and it's disgusting. I double checked that I have unsubscribed and I am still charged $91.99. Rejects a refund even though I have not used your app for months! Lacks empathy for a company that cares about mindfulness.