hDrop Technologies Inc.Reviews of hdroptech.com

Response from hDrop Technologies Inc.Aug 17, 2026

Hello Hendrik, We are sorry that you are dissatisfied with your experience. The photographs you provided clearly show that the sensing electrode has been lifted and physically damaged. This damage directly affects the device’s measurements and operation. Our production quality-control records show that this specific device and its electrode were intact and functional before shipment. Every new hDrop is also shipped in a retail box sealed with manufacturer-applied thermofilm, providing visible confirmation that the package has not previously been opened. If a product arrives damaged, customers should notify us immediately and stop using it so that we can investigate. In this case, the device was used multiple times before the physical damage was reported. The claim that it was delivered in its current condition is therefore inconsistent with our production records, sealed packaging, and the documented usage history. Although accidental damage is not covered by warranty, we frequently offer substantial courtesy discounts toward a replacement. However, based on the available evidence, we cannot classify this damage as a manufacturing defect. If you are interested in getting a replacement, please let us know, we will be happy to help. hDrop Support Team

Response from hDrop Technologies Inc.Jun 5, 2026

Thank you so much for sharing this. It means a lot to hear that both Gen 1 and Gen 2 have been valuable for you. We have been working on hDrop since 2018, and from the beginning our goal has been to help pioneer this field by giving athletes access to real-time sweat and hydration insights that were not previously available outside of the lab. We truly appreciate your early support, your trust in the product, and your kind words about the team. Feedback like this motivates us to keep improving the technology, the data, and the overall user experience. Thanks again for being part of the hDrop community and for recommending us. We’re grateful to have users like you!

Response from hDrop Technologies Inc.Nov 3, 2025

Thank you so much for sharing your incredible experience! Stories like yours capture exactly why we built hDrop, to take the guesswork out of hydration and give athletes real-time insight into how their bodies are performing. It’s amazing to hear that the data helped you fine-tune your sodium and potassium intake and even improve your Hotter’n Hell 100 time eight years later. Thank you for being part of the hDrop community! hDrop Team

Response from hDrop Technologies Inc.Oct 13, 2025

Hello Jeremy, Thank you so much for your kind words and looking forward to continuing to support you! Best, hDrop Support Team

Response from hDrop Technologies Inc.Oct 12, 2025

We’re very sorry to hear about your experience and that your unit isn’t working as expected. That’s definitely not the experience we want for our users. Our support system does use an automated assistant to help route requests quickly, but every case is handled by a real technician as soon as possible. It sounds like your sensor may need a firmware reset or replacement under warranty (it has a 1 year long warranty). If you haven’t already, please reach out to our support team at [email protected] with your order number, we’ll make sure your case is prioritized and resolved promptly. Thank you for your feedback; it helps us keep improving both our devices and our support experience. Best, hDrop Support Team

Response from hDrop Technologies Inc.Sep 2, 2025

Hi Tobey, thank you for your feedback. We’d like to clarify a few points so that both you and others reading this can understand the situation clearly: If the thermofilm seal is intact, we always provide a full refund (excluding shipping). If the seal is removed, the product is considered used and cannot be resold. In those cases, a $26.99 recycling fee is applied, and the remainder is refunded. This policy is published on our website and Terms of Service. We are, in fact, the only wearable sweat-sensing company that offers refunds on used devices, since most competitors cannot accept them at all once opened. In your case, the difficulty activating the device was due to your email provider blocking our verification codes. While we cannot change your personal email settings, we offered solutions such as using a different email address and scheduling a one-on-one technical support call. These options remain available. We understand this has been frustrating, but our team has provided every possible path within our policies, including refund eligibility and technical assistance. If you’d like to move forward, we are ready to help. hDrop Technologies Support Team

Response from hDrop Technologies Inc.Jul 23, 2025

Thanks so much for your feedback! We’re glad the hDrop and app are working well for your trail runs, and that shipping to Spain was smooth. After three months, if you have any tips or features you’d like to see next, we’re all ears. Enjoy those trails and stay hydrated!