Home Care DeliveredReviews of hcd.com

Though usually all has been timely and efficient, the last delivery was delayed and dates were not really accurate. Each delay caused a lot of angst as it would be catastrophic to run out of ostomy supples.

It was the shipping. The last few shipments, the boxes were smashed or crusted open. It is the shipping company.

Not enough notice if you need dr. Referral Every Single Quarter!. My order is always late because I have to call Home Care to ask why my meds are late , then I have to call my dr myself. I lose two-three days that I have no Dexcom ! It happens ALL the time!

I had to consider 3 or 4 stars. The reason, a prescription that was ignored, transferred, not looked into sat until several calls later and bringing updates that should have been already in place werent until I called wondering where my prescription was. My call got them to notice there was an update otherwise it would have sat for who knows how long, but now on my second month, the orders are on time and in full.

No comment about my experience

Didn't receive Jan shipment. They sent 2 boxes for Feb, but not at the same time.

When speaking with a representative, customer service is top notch. They are very friendly, polite and knowledgeable. If they do not know the answer, they do their best to obtain information. As great as the customer service is on the phone, time doesn't always permit for such pleasure so online account self management is optimal. Sadly, tasks are extremely limited. Online viewing/shopping and ordering supplies is not possible. Understandably, doctor orders are required for payment to be made through insurance and/or pay-out-of-pocket, but the option to self pay for items not covered is non-existant and extremely frustrating. This causes having to search the internet to purchase such items and is very time consuming. Or if current orders need adjustment, that is not an option online either. There have been times when the total amount of items isn't required and would prefer to have fewer items shipped at that time.

The patient has been without supplies for nearly two months. January's order did arrive, but the packages were delivered to the wrong address (as they were in the past) and often left out in the weather. This was brought to the attention of customer service, but no one contacted me (caretaker) or the patient