Home Care DeliveredReviews of hcd.com

I have had issues multiple times when my children have went up in sizes of diapers getting said diapers. HCD makes you jump through 30 different hoops to get the diapers and it ends up taking months.

My order came in a smashed box

I have been with Home Care Delivered for a year now. I have had nothing but issues. Every single month there is an issue with my order being shipped out. It never comes on time. I run out of my product every month. Luckily I have Taunya who is wonderful and always goes above and beyond to help me. Anytime I call Home Care Delivered I get the run around and told I’m waiting on a prior authorization and it takes 2 weeks to hear anything, but they will call me back by the end of the day. I never hear anything back. Ever. So I just call Taunya every month because there is always an issue getting my order. I’ve been sent the wrong product I know 2 or 3 times. So I have to box it all back up and send it back. A couple of months ago they sent me 2 months of supplies in one month. So because of insurance purposes the extra month had to boxed up and sent back. For the very next month I had issues getting my order. When i already had it and had to send it back. It’s been a very stressful year dealing with this company. In the year I’ve been a customer I’ve never received my order with no problems, there has been an issue every single month.

I have 2 months calling and talking to your representatives about my mom's supplies not coming in the full amount. One time they keep blaming the doctor and another times they keep blaming the insurance. 6 times I have called within these two past months. The last time I called you guys, was two days ago and I was told the same old story "that today we got the doctor's prior authorization and tomorrow we'll send to the insurance". When I reached out to the doctor a month ago, I was told that they had submitted the prior authorization. When I reached the insurance they told me it is you guys who had not sent them the papers. The problem is still unsolved and I am being thrown like a tennis ball. How would you feel if you were in our shoes? In addition, I am paying from my own pocket for my mom's pull ups and pads because your employees neglect to do their job. My mom is 80 years old, bed bound with lots of health issues.Instead of making it easier you are making hel life and ours more difficult. She needs help and you are not providing any of it!

Delivery not made and no explanation. when I called someone told me that my Doctor would not release my medical information because I missed my last appointment and haven’t been seen in 6 months? I had an appointment coming up in 2 days so to make sure I go so my Doctor will release my records. I talked with my Endocrinologist and she said that she never told Home Care that? It was my Insurance company denying to pay for the supplies unless I see my Endocrinologist? Why did Home Care lie to me about what happened?

I don’t always receive the correct quantities of daily underwear each month. For 4-5 months, Home Care Delivered missed 72 daily underwears (4 packs=18 ea/pack).

I called 4 times to get my new Doctors information changed. I will have to make another call just to make sure it's changed

I was out of libre 2 sensors. I was never informed that an updated Dr visit needed to be submitted. When I inuired about I was told that a report was sent but didn't include all necessary info. When I questioned mr DR office I was told that they submitted what was necessary. I had to call and find out what was missing.Why couldn't someone at Home Care delivered contact Dr's office for missing info