Home Care DeliveredReviews of hcd.com

Took 2 months to get the order straight and lots of calls from Dr. every person I talked to seemed like they didn’t have communication with previous people. This is not the first time. We were told prescription was good until Aug then Home Care calls for me to reorder. No call back to let me know there was a problem, just didn’t send it. I don’t think they realize this is crucial supplies for a medical condition.

Completely unreliable. The new transmitter arrived two weeks after the old one died. I didn't come with any new sensors, so I had to try and find sensors somewhere else, but couldn't. Then the sensors arrived a few days later. All together, two and a half weeks without being able to check my blood sugar. They don't care about their customers. They really don't. They know insurance gives patients one and only one option, so there's no way we can leave them, no matter how bad they are.

We were fine with your service until we received notice right after our last order that we no longer can receive products from you and no mention where we are supposed to get them in future.

I had to call numerous times about my urology supplies. They were three weeks behind. They kept saying it was “in review.” I have had my medical condition for six years. HCD was never in any hurry to help expedite things. Very disappointed. BTW, the supplies never came.

Customer service very bad

I have not received diabetes testing equipment and nobody has updated me

Every time it can due to update physicians notes and medical records submission had to be submitted several times before it was approved. This was not an isolated incident it was every time update it was needed. Either they couldn’t read the fax it wasn’t sent to the right facts there was several reasons that caused me to be delayed with my shipments. Finally my doctor told me he would no longer send information to Homr Care delivered and I changed and went to Advance Diabetes supply.

Company switched to a very low quality incontinent style/make. Downgrade not acceptable but when the insurance company is covering the costs it is what it is