DONNA W.
I do not like getting such a large…
I do not like getting such a large shipment at a time, it is very hard for me to handle these big boxes, I think you could ship smaller portions than 3 great big boxes..

HCD is changing how you get medical supplies, offering fast delivery, free shipping, and the best-rated service in the medical supply industry.
Home Care Delivered (hcd.com) has 3,741 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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DONNA W.
I do not like getting such a large shipment at a time, it is very hard for me to handle these big boxes, I think you could ship smaller portions than 3 great big boxes..
SOKY A.
Home Care company keep changing the diaper size changing the brand. That kind of issue can affect the user.
Dan S.
The product us great, delivery is quick, but the constant phone and email harassment when you my feel my reorder is due is highly annoying.
THOMAS H.
I like the customer service and the quick turnaround times and delivery. I dislike the quality of the pull-ups. I feel like they don't have much absorption for night time and he wets right through them every night. It would bye nice to have more options. And it would be nice to have higher quality products for alternatives.
Janell J.
I dislike the bed pads and how the leak all the way through and wet my bed.
Response from Home Care DeliveredAug 14, 2026
Thank you for sharing your feedback. When you have a moment, please contact our Customer Service team at 800-565-5644 to discuss underpad options and ensure you are using the product that best meets your needs. We are also sharing your concerns with our sourcing team as they continue to evaluate product quality and supplier options.
LINDA R.
My supplies aren't being ordered until day 30 which means I run out because I only get a 30-day supply ... The under pads are very cheaply made and they leak ...
Response from Home Care DeliveredAug 13, 2026
Thank you for your feedback. We understand you had the opportunity to speak with our staff this week regarding the possibility of receiving additional supplies to better support your needs. Your next order will include a different style of underpad that we hope will better meet your needs. We are also sharing your concerns with our sourcing team as they continue to evaluate product quality and supplier options. If you have any questions or need further assistance, please contact us at 800-565-5644. Thank you again for taking the time to share your feedback with us.
Ann I.
The customer service ,and reordering was made simple for client.But sometimes most recently the quality of the tabs that hold the briefs up fails.They donot stick well,and fall off easily,this is very difficult for me to keep the briefs on properly.Please address this problem.And correct the picture on your Website,you donot offer prevail briefs,but the picture suggest otherwise!Thank You!
Response from Home Care DeliveredJul 29, 2026
Hello Ann, thank you for your feedback. We focus on high quality products that help support individuals with their various conditions. Please give us a call at 800-565-5644 so we can help you find the best product for your needs, we look forward to hearing from you.
GIQUITA
The quality of the products that you offer has diminished. The policies that were in place and the availability of quality and quantity of products needed has also been reduced.
Response from Home Care DeliveredJul 18, 2026
Thank you for taking the time to share your feedback. We're sorry to hear that your recent experience hasn't met your expectations. We understand how important consistent product quality, reliable availability, and clear policies are, especially when it comes to medical supplies. Your comments are valuable, and we've shared them with our team for review. We are continuously evaluating our products and processes to better meet our customers' needs. If you're willing, we'd appreciate the opportunity to learn more about your experience so we can address your concerns directly. Please contact our customer service team with additional details.