Home Care DeliveredHCD is changing how you get medical supplies, offering fast delivery, free shipping, and the best-rated service in the medical supply industry.
Home Care Delivered (hcd.com) has 3,741 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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M T D.
Reminders come in a timely fashion, and so do the shipments. I am concerned for the sake of this company that my current insurance does not cover this service. However, I belong to a religious organization; our Treasurer assures me that the cost is covered and that I don't need to drop this service.
Matt G.
Diaper supplier HCD is using has some quality control issues with the particular diapers my daughter is getting. I have called and mentioned this before to HCD and Carewell (the supplier), but neither has ever followed up with me. Some diapers seem to lack sorbant material. This leads to extra usage and more waste, and we run out of diapers before our next supply. A lesser issue, just an annoyance, is that the waistband glue is wet when some of them are packed. This causes the band to stick inside when folded and we have to unstick things without ripping the band. The glue bond is rarely strong enough to rip the waistband, but it has happened. Carewell has also forgotten the diaper rash cream several times in the past, but has been there last few times. It is supposed to be 2 tubes every time. That is not as big of a deal as the diaper quality control though. HCD order process has been smooth though, and HCD actually answers the phone when you call them. That's always a plus these days.
Benjamin B.
On 2 occasions there has been a delay in annual reauthorization for the device. Vendor blames physician office and physician blames vendor. Took 6 weeks to resolve.
GARY S.
With shipment dates that fall on a weekend being moved to the following workday, orders slide forward to the point if running out before the next shipment.
Sharon
It was had to get things started but after a few months we got it straightened out and now the reorder on line works well as it is very hard to reach a representative at times.
MICHELLE A.
On time deliveries. Although, when I call to talk to a rep, it seems like they get things mixed up with the dr and insurance. Other than that, great company.
ROBERT S.
So far homecare delivered is lightyears better than my previous diabetes supply company.
WAJID
Good but try to make it more good
