Home Care DeliveredReviews of hcd.com

producfs are not fhe best

Thanks for providing supplies

You were stars until the last delivery. You promised, in advance thereof, that the incontinence diapers for my invalid daughter (severe epilepsy and can't walk) would be increased by one pack of 20. They were not increased, so we had to obtain a supplemental supply for several days. This increase is supposed to be carried forward, but I don't have confidence it will. Accordingly, I plan to contact your sales people to again arrange for this increase. On the plus side, your packages always arrive on the date promised.

The process of renewing orders is very cumbersome. HCD does "robocalls" to the house, but then there is no one on the other end when we pick up. This happens repeatedly. We then have to call the company during their business hours to get someone live. Then they ask how many diapers/day, how many you have on hand, and then they conclude to send the same number of packages that they always send. Staff is always very polite, when you get a live person. We should be able to automate the whole process. But the spam calls to the home phone have got to stop- very intrusive!

Cannot provide me with product I actually need

customer service is good, as is prompt delivery service. What I don't care for is their lack of quality options in the incontinence products. I often have to use two tab diapers or pull ups at a time on my son (Prevail and SleepOvers), whereas with a better quality product one would suffice. Over the long and the short run, the better quality products (like Depends and Goodnights) would be more cost effective.

I WAS TOLD ON THE PHONE MY CATHETER SHIPMENT WOULD BE RELEASED ON JUNE 11. NOW I'M TOLD MY PRESCRIPTION EXPIRED ON THE 12TH. IT'S NOW JUNE 25 AND I HAVEN'T RECEIVED MY CATHETERS. i NOW HAVE 3 DAYS LEFT, I'D BEEN TOLD I NEEDED A NEW SCRIPT FOR JULY. I SAW MY UROLOGIST, DR. DESAI, ON JUNE 18 AND THEY SAID EVERYTHING HAD BEEN TAKEN CARE OF WITH HOME CARE DELIVERED. HCD SAYS THEY HAVE NOT HEARD FROM DR. DESAI.

Your delivery on products is excellent and it's so easy to reorder supplies. My main problem is with your billing. I continuously get collection calls even though I call and pay any outstanding bills. I don't get regular bills and when I do, it's unclear what has been paid and what is due. I also get 2 calls everyday, sometimes 3, when I have available orders. I know when I need to reorder and I'm annoyed at the repeated calls on my answering machine. Because of those 2 things I give you this lower rating.