Home Care DeliveredReviews of hcd.com

I only received One tube of my cream

Follow ups don’t always happen even though they schedule a call back. It is hard to get you to notify my insurance company when they a recertification. In the past, it delayed my supplies for over a month, which caused me to lose those supplies permanently.

It seems as of late that the date that it says it will be shipped is behind a day or two.

Yet again, I get an email AND text saying my order has shipped and should arrive within 3-5 business days, on the DAY IT WAS DELIVERED and usually hours after the delivery! Not complaining about early delivery but am in porch pirate territory and not knowing until after delivery is not cool!

Product is good. Delivered on time. Packing is good.

They do have enough quality products. Especially the adult diapers. They hold nothing. They are a bit more then tissues. I need to have a better adult diaper for my son that hold everything better. No diaper is perfect but the ones they have are horrible.

I'm getting low on some insulin pump supplies - I don't typically get this low but... I was expecting an order and checked shipping, which said it had been delivered on Tuesday - but I was home all day and got nothing. I called FedEx today (Saturday) and was told MY ORDER WAS SENT TO HCD'S OWN ADDRESS! To say I am hot is an understatement. AND THEY ARE CLOSED ON WEEKENDS! I'M DONE!!! UPDATE: to be fair I will update how things progress. I hit an email message in response to this review, with a number to call (which I had tried earlier). I did get a rep who was very carrying and did what she could to help me. The rep said the package went to my home but was sent to HCD from there for some reason - although I was home ALL DAY and no FedEx attempts were made. She was very confused about what was going on with my package based on the tracking. No one is avaliable in shipping over the weekend so she forwarded my terse concerns to that dept and said they open Monday at 8am. and I said I would follow up with shipping on Monday morning. I would like to see the label among other things, to determine if the error is actually with HCD or with FedEx. If the latter I will write a review of their service and update this one. Right now I'm changing HCD from 1 star, to 3 in fairness. UPDATE 11/23 - I have received my items. Don't know if this is the original box forwarded, or they shipped another set, but I have what I need. Yesterday I spoke with Omega(?) at HCD and she was very helpful and assured me my items would go out that day and said she would request a copy of the original label. I believe she was the same person who called later and confirmed things had been arranged. This morning I spoke with Tawana(?) who provided my tracking number and let me know it was sent to arrive today - it arrived an hour ago. Will follow up on the first label but am good for now. A SPECIAL THANKS to the reps above, who helped redeem the situation, as well as the one I spoke with on Saturday who got the ball rolling by forwarding a message with my concerns to the shipping department - didn't jot down her name but I hope they have a record. All were very sensitive to my needs and understood and appreciated my frustrations. I am very appreciative and hope they get a gift card or lunch for their efforts.

I had been with a supplier for 20+ years when I needed to place an order for my diabetes supplies. Due to some incompetence with getting authorizations for the new year (something they had done many times in the past with no problem) there was a delay, so I had to use extras which I pay for out of pocket (my emergency stash). With no end in sight and an additional issue with each phone calI decided to find a new supplier, and HCD was recommended by a device trainer. Things are okay, but there have been a couple of instances of delays which I knew nothing about until I called to check on something. They needed additional authorization which required info from my doctor, and had I known earlier I could have contacted my doctor on my own to get it sent. Recently they called a number requesting info but it was not even my doctor's office! I was hoping things would go more smoothly given that we're dealing with life saving medical devices and supplies, and a part of me wishes I had stayed with my old supplier. Thankfully I make sure I have that emergency stash - especially since my insurance only allows a 30 day order! I just wish I didn't have to dip into it as much as I have since I switched over just the start of this year. Was hoping for more.