Home Care DeliveredHCD is changing how you get medical supplies, offering fast delivery, free shipping, and the best-rated service in the medical supply industry.
Home Care Delivered (hcd.com) has 3,741 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Melinda V.
My account was transferred to HCD by Medline when Medline stopped handling insurance accounts. I have, so far, made 13 calls to HCD trying to order Ostomy supplies. One number automatically disconnects me. The other leaves me on hold (last time was 17 minutes) before I finally hung up. I will now try to get my surgeon to find another company for me. Worrying about not having access to supplies is a nightmare for an Ostomy patient
Rose C.
Complete incompetence, I have sent texts to them with absolutely no response. My last shipment took a month to get to me, other shipments had the wrong supplies, especially when I'm not a man. I have multiple schlerocis and my bladder doesn't always give me notice that I have to go and nothing they've sent has worked out. ABSOLUTELY WILL NEVER RECOMMEND THIS COMPANY DON'T WASTE YOUR TRUST HERE.
S P.
I am less than impressed with this company. We transitioned from Medline to HCD and it’s been absolutely atrocious. 10/10 DO NOT RECOMMEND
Andy P.
If I could give them a 0 I would. Ben, the agent, flat-out lied to me claiming they were waiting on insurance pre-authorization, when in fact they never requested one. Also claimed it was being held up because Optima changed its name to Sentara. More BS. All of these DME's are bad. This one is the worst.
Rosie
My mom has been a costumer for years. Up until now we were very satisfied! We got supply after MONTHS of waiting! Package received today( FED EX service ) box was open barely any tape used. Please get better. I could not recommend you in good conscience anymore.
Sally J.
If I could give this company negative stars I would. I don't know what has happened with this company. They used to be quick, knowledgeable and happy. Everyone I talk to sounds miserable. 2023 is not the year for this company. They used to have it together and they have just gone down hill in a matter of a few months. Upper management, what did you do? Whatever or whoever it is, fix it and get rid of the cancers. You used to be great.
Tabatha
My daughters diabetic supplies have taken more than a month to ship. We still don’t have them. My clothes came before her medical supplies. Extremely disappointed
Sarah P.
I have called these people over and over today, only ONCE have I actually gotten in touch with a human being. I could not stay on the phone while her computer was malfunctioning and by the time she called me back I was in a meeting. If I could use any other company, I would, but I have new insurance so I can't
