Derek G.
Absolutely 1st rate service and quality
Absolutely fantastic service and quality products from Hey Big Day. The website is brilliant, particularly for ordering personalised jewellery. I'd ordered on 7th December a 'name' necklace and a pendant locket (each with little charms), as Christmas presents and both arrived well before. My partner was absolutely delighted with both pieces of jewellery when she opened them on Christmas morning. Unfortunately though, the clasp on the locket wasn't holding (possibly down to my fat fingers when I opened it to put a picture of our dog inside!). I emailed HBD on 27th December to enquire about the return and repair process and received a reply that same day. The pendant was duly returned to HBD with the provided returns label and despite the New Year holiday break was returned to me on 3rd January. The repair to the clasp was first class (my partner didn't let me open it this time though!) and we are both extremely pleased customers. A further recognition has to go to 'Ben' at HBD, whose communication throughout the process was first rate. HBD will definitely be my first choice for any future jewellery and I would highly recommend them for all aspects of their service.