Hbd JewelleryReviews of hbdjewellery.com

Response from Hbd JewelleryNov 18, 2025

We’re really sorry to hear you felt your box arrived empty. As we explained by email, we have a simple process to confirm what was packed so we can either replace the item or issue a refund as quickly as possible. You requested that we either refund the order or send a new necklace with a different name, even though we still had time to remake and resend your original item before the final estimated delivery date. Unfortunately, we weren’t able to complete our checks because we didn’t receive the information we requested and then didn’t hear back from you. We’re always happy to resolve any issues, so if you’d like to revisit this, please reply to our last email or contact our customer support team and we’ll gladly take another look.

Response from Hbd JewelleryNov 18, 2025

Hi Deyana, I'm sorry our customer service team didn't get back to you over the weekend, but I can see this got picked up and resolved first thing on Monday, and we received an email from you to confirm you're now happy with the replacement we sent. We have a preview option on the website so you can see exactly what your item will look like before ordering. Some of our earlier feedback did mention that certain names flipped upside down. That feedback was really useful as we have now modified our design process to ensure this doesn't happen. We would always redesign or refund any customer issues as per our quality guarantee.

Response from Hbd JewelleryJun 24, 2025

Hi Faiza - Accusing a company of fake reviews with no evidence of that is very serious and can be incredibly damaging for a business. Trustpilot have an in-depth way of avoiding false reviews, so I recommend getting in touch with them regarding this if you have any questions about the legitimacy of our reviews. As for your chain, it's very unusual for a gold plated chain to go black. Sterling silver is susceptible to tarnishing, but it takes much longer to tarnish than a week, and can be avoided with the proper care. Despite this, we guarantee the quality of all of our items so if you could reach out at [email protected] with your order number, we'd be happy to get this resolved for you.

Response from Hbd JewelleryJun 24, 2025

Hey Ashleigh - I'm glad you have emailed to say you are now happy with how we resolved this for you. We altered the design of the names and got a replacement out to you using our priority delivery service. I'm sorry we didn't get back to you immediately, however we did get back to your email within one working day.

Response from Hbd JewelleryDec 17, 2024

Hi Katie, I’m very sorry to hear about your friend. After reviewing your order, I can confirm it was sent within our advertised 10 working day turnaround (it was sent on working day 8). Our turnaround times are clearly highlighted in multiple areas on the website, and a delivery time is a requirement to choose at checkout to avoid confusion. We set a clear Christmas cutoff and guarantee that all orders placed before it, including yours, will arrive before Christmas. Please remember that bespoke, handmade items like ours require more time due to detailed crafting and quality checks. A tracking number was emailed to you and your item is expected to be delivered on time tomorrow. Please let us know if you have any issues receiving it. I hope your friend loves her gift, and you both have a great Christmas.

Response from Hbd JewelleryDec 17, 2024

Hi Fred, we've been in touch with tracking info and I can see it has been delayed with Royal Mail despite being sent on a 48-hour tracked delivery service, so have fast tracked a replacement for you, as discussed in our emails.

Response from Hbd JewelleryDec 2, 2024

I apologise that you're not satisfied with the handwritten message. We introduced the ‘handwritten’ option based on customer requests for a personal touch when sending gifts directly. The £1 fee helps cover costs. We appreciate your feedback and will consider offering both handwritten and printed messages.