Hayward is listed under Contractors & Consultants.
Hayward (hayward.com) has 17 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Contractors & Consultants · Larchmont, New York
Excellent
Contractors & Consultants · Atlanta, Georgia
Excellent
Contractors & Consultants · Orlando, Florida
Excellent
Contractors & Consultants · Nashville, Tennessee
Excellent
Showing 13 reviews with 1 star · Clear filters
George
I will never buy another Hayward product. Their warranty services is by the far the worst I’ve been waiting since March for a pump basket housing and all I’m getting is the run around and these people take weeks just to email you back. Save your money and time Hayward is definitely not it for the pool industry anymore!
Jim
We bought a Hayward S3 Salt System, nothing but Trouble.First the Salt Cell was bad,Replaced it under Warranty.Worked about 1 Month, now the Circuit Board is Bad.They are going to cover in under Warranty but pool has down 1 week so far waiting on the Part.I have to purchase Chemicals at my Cost do to the Salt System down.The ship time for the Replacement parts is Terrible.I wish that in never Purchased this Product.
Tom M.
Never ever buy a Hayward pool heat absolute garbage
J S.
I purchased the Hayward Pool filter approximately one year ago and within the first year, it started leaking from the top. Dealing directly with customer service was difficult and time-consuming. I’ve waited weeks for an authorized service tech was a fiasco. when he finally showed up, he couldn’t even install the new part which then started leaking again months later. I’ve waited over three months recently again for Hayward to make this right all the while the filter was constantly leaking water. Again getting a proper service technician to even come out was a joke after waiting months for part, which finally came and didn’t even match the original part exterior color. As of this writing, the service technician who started with me prior to Thanksgiving, has still not completed the service order. I would seriously consider going with another pool, filter, system, and company.
brooke S.
I spent nearly 1000.00 on a brand new Aquatrol Salt System. After 3 months it stopped working. I tried the troubleshooting listed on their website and still cannot get it to turn on. Now I must take to have fixed. Hayward only agrees to pay for parts and not the service. I'll be out no less than 200.00. This is ridiculous. They would not even talk to me about replacing.