Hayden GirlsReviews of haydengirls.com

Very disappointed in the quality of the two items that I ordered for my granddaughter. The kicker is I’m having difficulty in getting a response to be able to return them. The prices are far higher than the quality and customer service.

Horrible Customer Service! Be forewarned, the quality is awful and the sizes are way off traditional sizes. They also charge a restocking fee.

Beware of their restocking fee if you try to return your purchases! They advertise free returns but then slap you with a restocking fee when you try to return items. Buyer beware!

Lesson learned to always check reviews before ordering from an unknown company. I placed an order for a size small dress for my granddaughter which is described as a 7/8. I received a size large dress which is described as an 11/12. The dress floats on her. I went back and double checked my confirmation and had clearly ordered a small. It has been seven days since I have sent them an email and they have not replied or offered a solution.

I have yet to receive my item and I it could be in immaculate shape without flaws and I'd still leave 1 star, 0 if that was an option. My first experience and I ordered 3 sale pieces. After processing, I was notified that 2 items were out of stock. I was sent an email to notify me of this and included was a request for communications prior to shipment if their was an issue. I replied immediately less than 12 hours after getting requesting they cancel. Needless to say, the following days later I get zero reply from customer service and they shipped one item anyway. I wasn't interested in paying almost $8 to ship one clearance piece. We are normally Boden shoppers and I will not order from this company again. Needless to say I should have read the reviews beforehand.

They sold me a velvet hoodie with a broken zipper. They refused a return / refund. They stated according to company policy the velvet hoodie was a final sale item. It was $38 and it is trash. I can either pay more money to have the zipper replaced at my cost and time or I can junk it. This was my 1st experience with Hayden Girls and it was a negative.

The dress I ordered came with salvage fabric on the collar (rainbow stripe that didn’t match the color or pattern of the dress). I bought the dress for family pictures and didn’t want to blow up a picture of my daughter and see this obvious dress flaw right by her face. I contacted the company for a return/refund. They replied and said they would refund less shipping (their policy). When I replied with a picture of the flaw to see if they could exchange or at least not charge me to ship back a dress I can’t use I got no response. After a week, I reached out again and sent in pictures. Again, I heard absolutely nothing back. Not impressed with the customer service. Will not be ordering from them again. A little communication goes a long way and they dropped the ball with me.