HaworthReviews of haworth.com

The arms have split open on my Fern chair, it's frustrating after 6 years, but I'll accept it. What is not ok is customer support - there isn't any in the UK. I've exchanged a few mails with customer service about (paying for) replacement parts, but were told to contact a supplier. I have twice, without any success. If you're selling chairs for £1,000, then do better with your actual customers. Personally, I wouldn't purchase again from the brand based on experience.

My father bought me a chair as my college graduation present. Last week I was in a meeting, leaned backwards and the bottom of it completely shattered and pieces went flying everywhere. Fortunately I work from home, so no one got hurt. Fast forward to their customer service, they told me they could not help me because the chair had been fabricated in 2008 and was past the 12-year warranty. This was news to us as we bought the chair in 2016 from one their listed AZ dealers shown on their website! They then inquired if we had bought the chair "second hand" from their dealer which makes no sense. Why would a dealer sell us as second-hand chair?! If they did, we paid full price for it, and the situation is even worse than we imagined! In any case, this make absolutely no sense, as the warranty should always start on the customer's purchase date! I was surprised how poor their customer service is given how incredibly expensive this chair was. You'd think they'd take more pride in helping customers who help support "Made in USA" products. Fool me once, shame on you. Fool me twice, shame on me. Trust me, that won't happen as we won't ever be buying at Haworth again.

They were helpful at first but after we had already got the vehicle we were CONSTANTLY putting money into the car and after we had done paid over $10,000 on payments plus well over $2000extra on stuff bc of it constantly breaking down we had enough and asked them if we could possibly get into a more reliable vehicle, they wanted us to come up with $1500 for a down payment. I understand a business has to run but gosh damn $1500 after they knew we were CONSTANTLY repairing stuff since the 3rd week we had it. $500 may have been more reasonable. Oh yeah and it was almost paid off too by the way.

I was very disappointed with the purchase of a Haworth fern chair. The delivery was significantly delayed, taking over a month and a half after the arranged delivery date to arrive. Upon arrival, I discovered the chair was already damaged with the seat adjustment lever broken and the bottom plastic part of the chair partially hanging off. The customer service has been unresponsive and unhelpful. They don't have a telephone line and only seem to check their emails once a week. When I requested a replacement, they could not provide a guaranteed delivery date.

They cheat with reviews on their website. I left them a bad review and they just hid it. This is the secret of only good reviews on their website. I received the Soji chair and already in the process of unpacking I did not understand why it had such good reviews. Build quality is poor, loose parts. Defects and imperfections on the back of the seat. Dirty spots on plastic. It would be better if they organized a good product control than paid reviews to bloggers. Support responds for a long time or completely ignores. A total headache.

I wanted to buy a Fern with lumbar. They had them on offer, but no lumbar. The dealer map on the website was broken, so couldn't get local help (now fixed). I had to SPAM various emails and still took over a week to get a reply. First reply gave a link to the page that wasn't working, which I'd said wasn't working in my email. Second email gave a contact in the UK, but they couldn't match the sale price and didn't even give a price for a Fern with the lumbar. I already have a Zody and Livery. The Zody is a great chair task chair. They clearly do make a great product. The Fern is usually in the A or S tire on reviews, shame the customer service doesn't match. I ordered a Fern from the Haworth Shop, so will leave a review for that when it arrives.

Based on my experience, I'm not at all surprised that they have an "Unclaimed profile" and "No history of asking for reviews."

Schicken mir nen DEFEKTEN Stuhl, zweifeln dann erstmal daran das der Stuhl defekt ist und unterstellen Ihren Kunden Sie würden lügen, weigern sich dann den Rückversandt zu zahlen. Unfassbar, nie wieder werde ich auch nur ein Produkt kaufen das mit dieser Firma in Zusammenhang gebracht wird.