Ronny G.
Unsatisfactory workmanship
Very disappointed. Upon receiving and installing, the sink did not drain, water ponded causing water stains. After sending photos I was advised that they were very sorry and when I requested my money back they said they could not do that but they would make a drying rack for the bottom of the sink so I would not see the water stains, unfortunately the drying rack left water spots as well and because the sink did not drain I have to take drying rack out to clean underneath. The reason for my critical review is because Havens / Luxury Metals does not stand behind their work.
Response from Havens | Luxury MetalsOct 31, 2023
Ronny, thanks for your review. However this is not the accurate story. When you installed the sink, you sent photos of a small area near the drain where water was pooling. This is due to the plumbing disposal unit pressing up on the sink. We have seen this before, and it is an easy fix, It simply needed to be adjusted. We explained a solution to the issue and even offered a generous partial refund for the inconvenience. You demanded that we refund you in full, and also keep the sink. That is completely unreasonable from any standard. After all of that, we offered to make you a basin grate accessory, at a value of $500. You agreed and said that would be great. Just because we didn't agree to your demands is no reason to write a false review. We stand behind our work 100% of the time.