Harper WellsReviews of harper-wells.com

Customer service was wonderful with my first order of a dress. The item did not look at all like the picture. After a few back-and-forth offers they finally offered me an item of the exact price free. It was quickly shipped and the shoes are awful. They do not look at all like the picture. Though very disappointed a second time, I do not have the time or patience to go through the hassle again! This is what they depend on...people giving up!!!

Item advertised and item that arrived after purchase bore almost no resemblance - what I got was a flimsy, cheap knock-off that was sized wrong and felt creepy against my skin. Took me Forever to negotiate a refund (seriously, like 2 months of backandforth) and then had to settle for a very partial refund just to be done with it all. They are NOT based in Boston, they are a front for a cheap sweatshop overseas. DO NOT BUY ANYTHING FROM THIS SCAM COMPANY!

It doesn't even deserve 1 star. I bought a dress it arrived all packaging outside and in all ripped. The dress was stuffed into the inside bag & not even closed. I hated it. A dress at the flea market would have better quality. I wrote 6 emails to Support they had me send them, numerous times, to send photos, I complied. I begged for info where to return. I was finally offered a ridiculous refund & they ignored that I wanted to return for a full refund. There's no Cust. Serv. Really. DONT BUY FROM THEM YOU'LL REGRET IT. THEIR EASY RETURN POLICY IS A LIE!!!!

Do not be fooled by the name "Harper & Wells - Boston." They use "Boston" to trick buyers into believing they are purchasing from a reputable US-based business, but everything about this operation is deceptive. The clothing quality is atrocious and looks nothing like the photos online. When you attempt to return the items, you find out they expect you to ship everything back to China at your own expense—a requirement that is nowhere in their marketing, product pages, or checkout process. When you complain about the return location, customer service offers you an insulting deal: keep the crappy clothes and take a 30% partial refund, or pay outrageous international shipping fees to send them back overseas to China (which costs more than the clothing itself). This is a total bait-and-switch operation designed to dump low-quality items on customers and trap them into keeping garbage. Save your money and buy elsewhere - Temu sells the exact same items that I purchased on their website.

Do NOT buy anything from this company. The clothes are nothing like pictures , cheap shiny polyester and easy returns means 20% money back and keep clothes which are worthless or send everything to China at great expense and who knows if you will ever see your refund.. This has nothing to do with Boston,all BS. It’s a total deception . It all looks great in pictures but it’s horrible cheap material and basic returns are non existent.

DO NOT ORDER ANYTHING FROM THIS COMPANY! The fit, quality and inconsistency with the website description of the item I purchased were absolutely awful, but even worse was the customer service (or lack thereof) when I tried to return it, well within the 30 day return window. I followed all the "rules" for returns, but they tell you to wait for more information about where to return the item, and then completely ghost you. They tell you on the website that they will respond "within 24 hours," but don't...and no one ever picks up the phone. THIS IS A SCAM! They tell you they are based in Boston, MA, USA, but are actually a Chinese retailer.

I echo Larry Garland's review--steer clear of this online merchant. The quality is abysmal, and the "30-day money back guarantee" prominently featured on their home page is bogus. If you attempt to return something, you will enter into a negotiation with an AI puppet (I had "Emily") who will offer you a $10% refund and a 25% discount on your next order. You get to keep the clothes! Yuck. Don't want these clothes; that's the problem. You will reply, I want a 100% refund. Emily will up the game to a 20% refund and 50% discount on your next order. She's being "generous," because, according to her, if you want to return the items (to China, of course), shipping charges will cost you as much as your original purchase. You might threaten them with a charge back (I did). Emily will say, Okay, this is the best I can do: $50% refund, and if you attempt a charge back, you can expect to wait up to three months for your money. Bank of America processed my charge back in two days.

⚠️ BUYER BEWARE — HARPER & WELLS BOSTON I want to warn others about my experience with Harper & Wells Boston. I purchased two dresses on July 20, 2026, for about $59 each. The quality was terrible — in my opinion, the material felt more like cheap costume fabric than women's clothing, and the sewing/workmanship was extremely poor. When I tried to return them, I learned that despite the "Boston" branding, my order was shipped from China and they are requiring me to return the clothing to China at my expense. Since requesting a return, I've been offered first a 20% refund, and now a 45% refund if I just keep the clothes. I've repeatedly declined because I want to return them for a full refund. It is now August 14 — 25 days after my purchase — and I still have not been able to complete the return. I've been asked to provide photos, complete and print forms, send photos of the completed forms for approval, and wait for further return instructions. I was also initially provided return-address information that I did not believe was sufficient to confidently ship an international package. Their latest email says international return shipping can cost $30–$50 per item — when the dresses themselves cost only about $59 each — while again encouraging me to accept the 45% refund instead. I'm sharing this so other customers understand what my experience with the return process has actually been before ordering from Harper & Wells Boston. Do your research before purchasing there stuff is Chinese Junk Clothing and they do not have any store or locations in Boston!!!!! or the US for that matter.