Harper WellsReviews of harper-wells.com

Despite claim on their advertising that they offer a 30-day money back guarnatee, they refused to offer return despite multiple requests and offered only the option to buy another low qaulity product or to accept a 15% refund.

This appears to be a scam clothing company. It did not reply to my email requests to return a product. I returned the package to the only address I could find on the order documentation. The post office said that there was no such address for the company

I would rate this company minus 10. The marketing is false in every way. The merchandise received was poorly made - barely sewn together seams and disproportioned!!! The “long sleeve” jackets did not reach my elbows and could not be buttoned, even though I ordered 2 sizes larger than I wear because I knew it was being imported . I waited over a month,receiving e-mails constantly about the eminent arrival of the order. Even though return is guaranteed It is a scam. I have been given the run-around about needing to take several “good” photos of each item, including tags, even after already being told that no refund will be issued until a complete examination of returned items. Do not order from Harper and Wells Boston. This is probably just one name used by this organization of scammers !! I’d like to ad that the merchandise came through 1080 SE 5th St, Suite 300, Hialeah, Fl 33010 and is probably just shipping address for sweatshop owners in China. All the clothes were made tagged as “Made in China.

The merchandise that was delivered doesn't even remotely resemble the online photos or written description. They claim no hassle returns in the first 30 days but that is far from the truth. below is the email from their representative after I sent photos and asked for a refund. What a nightmare these people have been. They wanted to refund me $15 ( was $100 purchase) What a joke. Hi Mark, Thank you for following up, and I’m truly sorry for the delay in getting back to you. We’ve been receiving a high volume of emails and inquiries following our recent sale, and we appreciate your patience. I’m also sorry that the shorts you received were so different from what you expected. We understand your frustration regarding the appearance, color, material, and overall quality. We’ve noted your feedback, including your report that both pairs are labeled 100% polyester with only a small “M” size tag and no care instructions, and we’ll forward this to the appropriate department for review and improvement. Regarding your request for a refund, I want to be transparent about the return process. Our local fulfillment warehouse is not equipped to process customer returns, so returned items are handled through our designated return facility in Asia. This may involve additional shipping arrangements and transit time. Once the items are received at the return facility, our team will review them and proceed with the appropriate refund as quickly as possible. To help you avoid the inconvenience of an international return, we can also offer two alternatives: Option 1 — Free Replacement: We can send brand-new replacements completely free of charge, with no shipping or processing fees. You may choose a different style or size and keep the original shorts. We can also help with sizing, fabric details, exact color, or how an item looks before you decide. Option 2 — 15% Cashback: We can provide a 15% cashback refund directly to your original payment method, with no return required. You can keep the shorts and avoid overseas shipping fees, customs paperwork, long transit times, and return inspection delays. Please let me know which option you prefer, and we’ll proceed accordingly. Best regards, Emily Parker Harper & Wells

Nothing fits! Pants too short, sleeves too short, shoes offer no support whatsoever. But the worst part is that the returns are not easy as advertised. Even though clothes are not made in the US overall, but bought by the US thIS products this is an Asian compan using Asian sizes. Love Amazon!

Do not buy anything from this company. They are fraudulent company. The merchandise quality is poor. It is virtually impossible to get a refund.

I wish I could give one star. I purchased shoes on July 4th and received them on July 16, 2026. First of all, the products are very cheaply made. I would be more furious if I had not paid the sale price. Second, returns are impossible to make without paying overseas shipping cost totaling the cost of your order. You are only made aware of this when you attempt to make a return. Third, I ordered shoes in a women’s size 8.5 and received shoes about two sizes larger. I contacted the company, they sent a replacement order with the exact same incorrect size. Now, they are no longer answering my emails. If there were clear transparency on the website about where the merchandise ships from and that the buyer pays for all future returns, I would have never placed an order! Their website clearly advertises “easy returns “. This is not true! Do not under any circumstances believe this!

Extremely difficult return process I wish I had read the reviews before ordering. I purchased a dress that looked beautiful on the Harper & Wells website. Unfortunately, the dress I received was significantly different from the photos and was much cheaper-looking than advertised. What was most frustrating was the return process. I contacted customer service requesting a full refund and was repeatedly offered partial refunds — first 15%, then 20%, and eventually 30% — or store credit, rather than a straightforward refund. After numerous emails and a great deal of back-and-forth, I was finally given a return address in China and told that I would have to pay the international return shipping myself. The shipping cost may be close to the price of the dress itself. It has been exhausting trying to resolve what should have been a simple return. I have spent far too much time emailing back and forth just to try to get my money back. I will never order from Harper & Wells again. Based on my experience, I strongly recommend reading the return policy carefully and understanding that returns may have to be shipped internationally at the customer's expense.