James Q.
User unfriendly website
The website is very user unfriendly. You have to continuously write emails to get to where you need to be. In addition, I paid for the one year album promotion, and my money disappeared into a black hole. Very poor customer support, and no way to upload music. I have yet to hear anything from this site concerning what I paid for, and I'm thinking of filing a lawsuit. Addendum: The money I paid appeared back on my credit card the following day. Harmony support did get in touch with me and then sent an invoice to expedite the payment process, but sent me to the same link for payment. Again, there was a problem with the transaction, as it appears that the only possible way to pay for any service that Harmony offers is ONLY through Paypal which I do not have. So while I did finally get support from Harmony, the website is not user friendly, nor is it easy in any sense to actually perform monetary transactions with them. As to whatever services they offer, it is unknown how they are since it is impossible (for me anyway) to do any kind of business transactions with them.
Response from Harmony wave fmOct 28, 2025
Dear James, Thank you for taking the time to share your experience — we truly appreciate your feedback. We’re very sorry to hear about the difficulties you encountered while trying to complete your payment and access our services. Please note that we’ve successfully processed similar transactions for other artists using debit cards without any issues. After receiving your report, our support team immediately contacted PayPal’s customer care for a full follow-up to determine whether the issue may have originated from your bank or on our end. We understand how frustrating this situation can be, and we value your patience as we work to identify and resolve the cause. Our goal has always been to make every client’s experience seamless and transparent. In the meantime, we remain available to assist you directly with any preferred alternative payment method and to ensure your promotion proceeds smoothly once payment is completed. Thank you again for your understanding and for giving us the opportunity to improve our platform. Warm regards, Harmony Wave FM Support Team 📧 [email protected]