Adam
Hard Rock Hotel Tenerife waiting for disaster!
Hard Rock Hotel Tenerife Have just checked out of the HRT, I was shocked and appauled at the lack of Covid Concerns in the hotel. I mean shocked! The hotel “Grand Opening” should have been labeled as pocito opening as the hotel is closed but the rooms are unlocked. No restaurants open No bars open, no mini bars stocked, but room rates the same price!! We were not told the restaurants would be closed and as this hotel is in a part of Tenerife where most things are closed its very hard to get fed! We complained and were told its becsause of Covid, (covid is not an excuse to charge more money for less service!) the manager is very rude. But how can you expect a manager to be worried about covid policies when he looks like a 21 yr old scruf bag who cant even clean his shoes!. He eventually found a way to offer us half board, and when we went to the buffet I was shocked and refused to eat there. No covid policies in place, no one ensuring hands are clean, no social distancing or control at the buffet, no screens over food and the same serving utensils are expected to be used by every guest!!!! This is a disaster waiting to happen, its shameful that such a big hotel has paid so little attention to the rules, no hand sanitizer in lifts, no signs to limit lift capacity, people walking in and out of the hotel with no checks, this is how it spreads, it takes one guest to infect the whole of the hotel! I will be making a formal complaint about the ignorance of the hotel manager and the lack of covid protection. The staff I pointed this out to actually was as shocked as I was and agreed it was awful, but lack of management offers them no choice as they want to keep their jobs…. Shocking, and should be shut down and corrected before this turns into a disaster. If the hotel would like to contact me please do, I was in room 11105, and your ignorant manager has my details.