Hard Disk DirectReviews of harddiskdirect.com

Refused to fulfill order after taking over a week to verify my order (had to provide my property tax bill, phone number, and drivers license). After I completely verified myself Ryan from Harddiskdirect said they were refusing to fulfill the order and cancelled the order on me, it took 3 weeks to get a refund from them! Wouldn't trust them at all, especially not with any server equipment that is mission critical, they will leave you in a bad position. The update below is also a lie. They cancelled my order, and never asked me to pay extra freight. They said they had the wrong price on the website and refused to fulfill the order. DO NOT TRUST THESE LIARS!

They haven’t sent my package because of the address or something. I still didn’t know why I couldn’t buy something through my address.

Very slow customer support waiting time of live chat is too long no after sales serive

Ordered the drive cage on October 11th. It's October 27, I'm STILL waiting for it. Sent email, on October 27th and STILL waiting for a response.

I have not received an update on the status of this order.

We submitted a request (September 5, 2023) for 02J54F - 5 pieces, FGVGG - 5 pieces, Bruce William contacted us, received a proforma invoice from him, paid 100%, Bruce sent us the goods, but we received only part goods, Bruce shipped only part of the goods without agreement with us, we only found out that only part of the goods arrived when we cleared the goods through customs, more than a month has passed, we cannot get the shipping date for the other half of the goods. His answer that 'soon' does not suit us. It turns out that we are faced with fraud on the part of your company. When we paid for the invoice, all the goods were in stock, only part of this product was shipped to us without agreement with us, we asked for a refund, but we cannot get our money back, they ignore us. I do not recommend buying goods here, this company is a scammer, we have all the correspondence with Bruce and his colleagues, now we are suffering losses because we were unable to deliver the goods to our customer on time.

Your product did not work with my printer, and I have asked for a return label, but your company will not take my return!!!!

Calling and asking for a copy of my credit card and driver's license is a scam. When I refused, the order was cancelled but I was not notified of the cancellation until I followed up about the order. Stay away from this website.