Hard Disk Direct Reviews | Read Customer Reviews of harddiskdirect.com

Hard Disk Direct Reviews | Read Customer Reviews of harddiskdirect.com

Hard Disk Direct reviews

Showing 140 reviews with 5 stars · Clear filters

dave T.
Apr 20, 2023
I originally received the wrong power…
I originally received the wrong power supply they were very quick in to replacing it with the right one
Response from Hard Disk DirectApr 26, 2023
Thank you for taking the time to provide feedback on your recent experience with our company. We apologize for the inconvenience caused by the initial shipment of the wrong power supply, but we are glad to hear that our team acted swiftly to replace it with the correct one. At Hard Disk Direct, we strive to provide excellent customer service and ensure that our customers receive the right products in a timely manner. We appreciate your patience and understanding throughout the process, and we hope that you are satisfied with the outcome. Please do not hesitate to reach out to us in the future if you have any further concerns or questions. Thank you for choosing our company and we look forward to serving you again soon.
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Conner W.
Apr 12, 2023
Replaced my order
They were out of stock for what i ordered and replaced it with something better for the same price.
Response from Hard Disk DirectApr 13, 2023
Thank you for your feedback! We apologize for any inconvenience caused by being out of stock of the item you originally ordered. However, we're glad to hear that our team was able to provide you with a suitable alternative for the same price. We always strive to make sure our customers are satisfied with their shopping experience with us. Please don't hesitate to contact us if you have any further concerns or questions.
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CDR
Apr 11, 2023
Great source
Great source. Went above & beyond.
Response from Hard Disk DirectApr 12, 2023
Thank you for your positive feedback! I'm glad that I was able to provide you with helpful information and exceed your expectations. If you have any further questions or need additional assistance, please don't hesitate to ask.
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Anonymous
Mar 30, 2023
Sent the wrong part number, but was helpful in the end
Sent the wrong part number: the part I requested did not match the part specified on the invoice, in the last two characters. I spoke to Wayne on the phone and he said that the part is compatible. I explained my use case to Wayne that requires a specific die revision. Wayne offered to find me the exact part in their inventory.
Response from Hard Disk DirectApr 4, 2023
Thank you for bringing this to our attention. We apologize for any confusion or inconvenience caused by the incorrect part number on the invoice. We understand that it is important for you to receive the specific die revision that meets your needs. We appreciate that you spoke to Wayne and he was able to confirm the compatibility of the part you received. However, we understand that you require the exact part with the specific die revision for your use case. We are glad that Wayne has offered to search our inventory for the exact part you need. We will work with Wayne to ensure that the correct part is located and shipped to you as soon as possible. Thank you for your patience and understanding as we resolve this issue for you.
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Todd G.
Mar 29, 2023
I had a hard drive go bad because of a…
I had a hard drive go bad because of a recent power failure. Ryan and his team got me a replacement the next day.
Response from Hard Disk DirectMar 29, 2023
Thank you for taking the time to share your positive experience with Ryan and his team. We understand how frustrating it can be to experience a power failure that leads to a hard drive failure, and we're glad to hear that Ryan and his team were able to provide you with a replacement quickly. We appreciate your feedback and hope to continue providing excellent service in the future.
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Christopher W.
Mar 24, 2023
Delivery was fast and solved my issue
Delivery was fast and solved my issue. Will definitely buy again.
Response from Hard Disk DirectMar 28, 2023
Thank you for your positive review! We're glad to hear that our delivery was fast and that we were able to solve your issue. We look forward to serving you again in the future!
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Riley
Mar 23, 2023
Had the critical part we needed
We ordered a critical part for a server that was hard to find due to age. There was a failure on the first refurbished item, but they rushed out a replacement right away, and we are now in a stable state. Zoey was a great help, coordinating the immediate replacement and delivery.
Response from Hard Disk DirectMar 28, 2023
Thank you for taking the time to share your experience with us. We apologize for the initial failure of the refurbished item, but we're glad to hear that our team was able to quickly rectify the situation by sending a replacement part and getting you back to a stable state. We appreciate your kind words about Zoey and will make sure to pass them along. Thank you for choosing our service and we hope to serve you again in the future.
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Andrew Guzman J.
Mar 18, 2023
Received exactly what I had purchased!
Received exactly what I had purchased! Received it in a timely manner! It was packaged in a careful manner! Easy to install and works great!
Response from Hard Disk DirectMar 21, 2023
Thank you for taking the time to share your positive experience with us. We are glad to hear that you received exactly what you had purchased, and that it was delivered to you in a timely manner. We take great care in packaging our products to ensure that they arrive in excellent condition, and we are pleased to hear that you found it to be packaged in a careful manner. We are also happy to hear that the installation was easy and that the product works great for you. At Hard Disk Direct, we strive to provide high-quality products and excellent customer service to ensure that our customers are satisfied with their purchases. Thank you for choosing us for your technology needs, and we look forward to serving you again in the future.
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