Sunny L.
issue with email when asking for return
bought two items and requested a refund by email within 2 hours of purchase. Email was sent through successfully but when i emailed again, as i didn’t receive a reply, they claimed it wasn’t received on their end. I had to wait until the items arrived and then return it but i had to pay for my own shipping which was £52. The person who helped was very friendly and informative, refund policy was stated clearly but just unsatisfied with the emailing situation, could’ve avoided the £52 return shipping.