Breanna M.
Horrible service and quality
I put my dog down in October, so this is the first Christmas without her in 15 years. I wanted a sweater that reminded me of her. I paid the express shipping fee, which said it would arrive by Christmas. I barely received it on January 2nd and it was not a size small. It was 3 sizes too big. When I asked to be refunded the express shipping cost, I was told "if we refund too much we won't make money on the sale". Horrible quality and horrible customer service. I emailed them after they responded to this review and I haven't received a response. What a joke.
Response from HaoteesJan 18, 2024
Thank you for responding. We are sorry to have caused you disappointment with our service. You can email us and we will assist in solving your problem



