Kimberly
we had $0 in sales tax filings..
I worked with this company for sales tax filing services, and unfortunately my experience fell short of expectations. After pulling our records, I found that for six months straight we had $0 in sales tax filings—but I was still being charged full service fees the entire time. What frustrated me most was that this wasn’t flagged or even mentioned during our yearly check-in. If something like that doesn’t come up in an annual review, then when would it? I understand things can slip through the cracks, but I had expected more proactive communication, especially when something clearly unusual is happening. I trusted their team to alert me to anything out of the ordinary—not just keep billing quietly in the background. The lack of oversight left me questioning the value I was getting and wondering what else may have been missed. I emailed three times asking for clarification and never received a reply. That silence only deepened my concerns. I hope they take this kind of feedback seriously to improve communication and rebuild client trust moving forward.
Response from Hands Off Sales TaxJul 29, 2025
We’d welcome the opportunity to discuss this further and gain a clearer understanding of your concerns. According to our records, we responded to each of your three requests within a few hours, though it appears we did not receive any follow-up responses. We also attempted to call you, but we have been unable to reach you. As mentioned in our earlier communications, having $0 sales tax due in a state is not necessarily a concern. Based on the transaction data you provided, there were no taxable sales to report for the referenced periods. Each month, we sent a Liability Summary for your review and confirmation prior to filing, but we did not receive a reply. That said, even when no tax is due, the state still requires a $0 return to be filed according to your assigned filing frequency. To remove a filing obligation, the state generally requires formal deregistration. However, because your business is based in North Carolina and sells taxable products, our understanding is that deregistration may not be a viable option. Lastly, please note that our filing fee reflects the work involved in preparing and submitting each return, regardless of the amount due. While we strive to offer excellent value, we’re not able to waive fees for $0 filings. We hope to hear from you soon!