Kaila T.
AVOID THIS COMPANY
Additional update: Got multiple threats from this company after writing this review and disputing with bank, including threats for fees that are illegal under CA state law. My bank sided with me due to overwhelming evidence of wrongdoing. So don't let them gaslight you when they break promises. UPDATE: Hours after posting this review, HandicapMD contacted me for the first time in 7 days. The provider claimed "none of the clinics in California are completing these evaluations within days — that simply isn't how the process works anywhere in the state." This is a lie. After HandicapMD failed to deliver, I hired California Psychological Associates. Dr. Eric M. Greene completed my identical EDD disability certification the same day (November 21, 2025). My EDD claim was continued the next morning, with the payment immediately sent out to me. HandicapMD's response proves their pattern: Ghost customers while taking their money Only respond when customer takes action (dispute/review) Gaslight customers with provably false claims Attempt to discredit legitimate complaints This response strengthens my complaint rather than refuting it. AVOID THIS COMPANY - They prey on disabled people facing urgent deadlines. What Happened: Advertised price: "$189 per month for ongoing certification" Actual charge: $756 upfront ($189 + $567 for "2-4th month" - unauthorized future charges) Services delivered: ZERO The Appointment (November 17, 2025): The doctor was 20 minutes late to the telehealth appointment. When he finally joined, he used classic emotional manipulation tactics: "I can hear it in your voice how much this has been for you" "I don't see any reason why you'd be disqualified" "We will reach out if we need any more info" These reassurances were designed to make me feel heard and safe - to ensure I wouldn't dispute the charge. They were lies. Timeline: November 17: Paid $756 immediately, had telehealth appointment Provider said forms would be done "most likely by Friday, November 21" Provider said "if we need anything else we will reach out to you" November 21 (Friday, 2:05 PM): Sent status update request via patient portal Message marked "Delivered" but NEVER ANSWERED November 21 (Friday, 9:13 PM): Still no forms, no communication I was forced to hire emergency alternative provider same day for $750 to meet my California EDD deadline. If I hadn't, my entire claim would have been closed and multiple months of benefits lost. Total financial harm: $1,506 ($756 to HandicapMD for nothing + $750 for actual service) The Pattern: After reading other reviews here, I see this is HandicapMD's business model: Charge inflated prices upfront (often more than advertised) Promise fast completion Go completely silent Force desperate disabled people to pay someone else or miss critical deadlines Refuse refunds using illegal contract terms Illegal Contract Terms: Their Terms of Use (which I signed under deadline pressure) include: $99 "dispute fee" for filing legitimate consumer complaints Threat to "withhold clinician-signed forms until dispute is withdrawn" (illegal retaliation) 60-day wait requirement designed to exhaust credit card dispute windows "No refunds" even if they fail to deliver services Red Flags I Missed: My bank's fraud detection system flagged the $756 charge as suspicious The provider's name (Dr. Eric Jackson-Scott) appears in other negative reviews about non-delivery Multiple recent reviews describe identical experiences Why This is Particularly Harmful: HandicapMD targets disabled people who: Face strict government deadlines (EDD, Social Security, placard renewals) Have limited alternatives because regular doctors won't complete disability paperwork Are desperate and under time pressure Can't afford to lose disability income If You're Considering HandicapMD: DON'T. Find a local provider who will help. Yes, it's harder. Yes, it takes longer to schedule. But you'll actually get your forms completed. If You've Already Paid HandicapMD: File a credit card/debit card dispute immediately File a complaint with your state Attorney General File an FTC complaint at reportfraud.ftc.gov Don't wait for them to respond - they won't My bank flagged this transaction as fraudulent before I even received the service. The bank's own security systems recognized this charge as suspicious. They were right.
Response from HandicapMD.com: Disabled Placards OnlineFeb 23, 2026
Your post is not an accurate account of what occurred. We will respond directly and clearly, without sharing protected health information. Summary of what happened You contacted us for urgent help, you completed a telehealth evaluation, you were provided the completed SDI certification signed by our clinician, and only after receiving the delivered documentation you attempted to reverse the charge through a bank dispute while publicly claiming you received no service. The documentation, delivery records, and dispute outcome do not support the version of events described in your review. Below is a point by point response. Pricing and authorization The total price was presented at checkout before you paid. The amount charged was not added later and was not an unauthorized surprise charge. The purchase record reflects what was selected and authorized at the time of payment. Services were rendered You completed the telehealth evaluation with our clinician. That evaluation is the service you purchased and it occurred as scheduled. SDI certification was completed and delivered The SDI certification was completed under our clinicians name and signature and was delivered to you. The signed document itself is the clearest proof of who completed the certification, and it is not consistent with the claim of 'zero services delivered'. The claim of zero services is incorrect Your review repeatedly states "services delivered: ZERO." That statement is contradicted by the completed evaluation and the completed SDI certification that was issued and delivered to the State within days of your evaluation. The doctor mentioned in your reviews DID NOT complete your SDI certification after the evaluation with HandicapMD as the clear and truthful documentation indicates this was completed by our provider. The dispute was filed after delivery After the SDI certification was delivered, you initiated a bank dispute seeking a reversal of charges despite the service having been provided. That sequence is not a good faith use of the dispute process. The bank decision reflects the evidence When a dispute is filed, the bank reviews purchase authorization and proof of service delivery. In this case, the decision was made based on the documentation submitted and the record of what was delivered - in HandicapMDs favor - NOT yours!! Claims about another provider completing the SDI certification do not match the signed document The SDI certification on file bears our clinicians name and signature. The outside provider referenced in your review is not the signing clinician on the certification we delivered. The signed certification is the source of truth. Allegations of threats, retaliation, or illegal conduct We maintain professional, documented communications. If you believe a specific message was inappropriate, that message should be presented to the appropriately for review. Public accusations do not change the purchase record, delivery record, or the signed documentation. We stand by the documented facts: the pricing was disclosed at purchase, the evaluation occurred, the SDI certification was completed and delivered, and the dispute was filed after delivery while the review claimed no services were provided. Your bank made the right decision based on the truthful and verifiable documentation. Our team is considering other avenues for the fasle and defaming malicious comments.