Allied Hand DryerReviews of handdryer.com

Response from Allied Hand DryerAug 17, 2020

We all like to be treated fairly, if you look at our other reviews online, we go above and beyond to take care of our customers. But to demand a 25% discount on a purchase placed three weeks ago, in order not to place a bad review, I find that reprehensible and will not be held to blackmail. The single unit you purchased can’t be bought online for less than you paid from Allied. Darrell Kirksey President Allied Hand Dryer

Response from Allied Hand DryerJul 17, 2019

Hello, I fully understand your review and your frustration with Allied Hand Dryer. We are a small company (8) people located in San Antonio, Texas. Unfortunately we receive a number of fraudulent orders over our website. Most of these are easy to identify. Your order met a number of criteria that we look for in fraudulent orders, Peter decided to reach out to you so we can address some of our concerns. In the end, I (Darrell Kirksey) decided to cancel this order. I understand your coward/unprofessional comment. When we make the decision to cancel an order due to fraudulent concerns we stop all contact. We refunded your credit card for full amount when we decided to cancel this order. I don’t expect you to change your review. But, please forgive me for the tough decision we had to make. Let me know if you have any questions. Sincerely, Darrell Kirksey President 210.733.5918 800.535.4393

Response from Allied Hand DryerFeb 21, 2019

This order was placed on Friday January 4th at 4:39pm requesting two (2) AB14’s be overnighted. This order was placed at 4:39pm after our shipping cut off time. With all the fraudulent orders we have been dealing with we always contact the buyer before we ship. I tried to contact Amal two times via phone and got hung up on both times. I also sent an email with no response. I decided not to ship these units due to the phone call response and no response to the email. The customer says she called several times on Saturday while we were closed and could did not get a return call. She left the bad review on Saturday the 5th before we had time to contact her on Monday when we reopened. Once we talked to her on Monday and explained what happened we ended up refunding the overnight charge but still shipped them overnight on our own expense. I did talk to Doctor Girgis (end user) and explained what happened and he under stood and let me know they were opening on Wednesday. We did get the unit to the jobsite prior to them opening. I talked to Amal Shahin again today explaining all this once again and was told she would amend the review.