Hand ToolsReviews of hand-tools.com

Such a shame this company turned out to be a scam. I was really excited to use them as they DO have the best prices (I should have known that was a red flag). I saw the bad reviews but thought I'd try a small order and see how it went before making an extremely large (almost $1000) order. THANK GOD I DID. I never received an email confirming my order. I emailed support making sure it went through. They never replied, but a different person emailed me saying since my Shipping and Billing were different (po box) I would need to pay another way... by Zelle?! What business asks for a zelle. I told them I could only pay via credit card and if they couldn't process my card to go ahead and cancel it. 23 hours go by and I receive no response. So I email again asking if they cancelled or were shipping. I get an immediate automated cancellation email. OK great. Then the "customer service rep" replies to my email that "only one email was needed." The audacity. Anyways it all worked out in the end. Found the items for .63 cents more at another site and placed my order. Within an hour of placing the order the rep called me to tell me that because of the amount I was buying I qualified for a bulk discount and received tracking. Stay away from this company.

NEVER PURCHSE FROM HAND-TOOLS! They sent me a knife with stains on the blade that were so bad I could not clean it off. They begrudgingly agreed to exchange it, but they made ME pay for the return shipping on a knife they never checked before they sent. I picked out a knife for the exchange which clearly stated 8 were currently in stock. I even confirmed this with the "staff" and they wrote me back that it was in stock. Here we are, 3 weeks later and I've yet to receive that "in stock" item. I wrote to cancel the order and was told it was special order and it cannot be cancelled. Special order in stock items are a real thing now....I guess...right? So then I try to call to talk to a manager and after getting a voicemail 5 times that was always too full to leave a message, I finally get a call back. Not a manager to apologize and make it right, no a manger to tell me that the original knife I sent back that was stained "wasn't that bad and I should have put a little effort into cleaning off the blade next time before wasting their time and sending it back". So now even after all that I was sent another email....but the person I originally spoke with and was told my knife would ship that day. That was 5 days ago now and the tracking number still says "preshipment label created" but no pickup received by the USPS. STAY AWAY FROM THIS BUNCH OF CON ARTISTS!

I was skeptical at first; the optics of the site, the improbably low price on a discontinued high-end item that was sold out nationwide. It took exactly 2 weeks from time of order to receive my purchase (as stated in the fine print, which I didn’t read) but the product was exactly as described & at approximately 30% off retail. I am thoroughly satisfied with my purchase & I highly recommend this retailer.

I found the website difficult to navigate. Search was flustrating .took too too too much time. So i did not make a purchase

Miller • 5 minutes ago I DO NOT recommend Hand-Tools.com. I placed an order almost two weeks ago. I did not get an email confirmation or receipt until today, and I have not received my order. I had to send them two emails, one phone call and register a complaint with PayPal. Finally, I received an email receipt with a tracking number, but it has not been sent. If you call customer service, it immediately goes to voicemail.

I dont like quality so much, but not bad

Sicherlich einer der schlechtesten Shops in Europa! Garantiert nie wieder!

Hard to find item, called and customer service was excellent (Lisa) they called me back to verify item was in stock for me and I received it a few days later. Good price and friendly help. Will purchase from them again.