Hancock and WhitneyReviews of hancockwhitney.com

Worst bank I ever been with. I had money stolen from my savings and checking. This was my first time reporting fraud. Was told they was going to shut down my account and then be able to open another account. Was given a call yesterday that their closing out my account and I can’t bank with them which doesn’t make sense. Was told so many different things without an answer. Their fraud department is honestly the worst no customer service as a business owner I would never recommend this bank. If you ever think about banking with this branch run away as far as possible.

What despicable bank. Not only was my mother, a customer of 40+ years, promised a loan multiple times to get a vehicle, then it was taken away and the woman (Fran) said that she never said that - sorry, chick, you're SOL because I was ON that phone call. Fraudulent transactions are reported and then suddenly the bank doesn't want my mother as a client anymore? Is it HER fault there are scammers out there? HW needs to have better security. My mother has been a customer there longer than any of them have been alive. Jimmy Benoit would be LIVID at this level of customer service.

Had a loan deferred for covid 19 in September was asked to 3 months of loans that was deferred made a promise to pay because I couldn't afford to pay 3 months at once, they agreed but reported me to the Experian saying I was 30 days behind October and November that dropped my credit score 33 points, THEY ARE A TERRIBLE COMPANY; I never missed a payment in 5 years with them!!! PLEASE STAY CLEAR OF HANCOCK WHITNEY and I see why they have bad reviews!!!! I should have read the reviews before getting a loan! I see why their rating is a 2.9 Horrible👎

This 1 star is for the mortgage service not directed at any one branch or person in a branch!! The company they use is awful. Their computer system apparently gets holidays off. It's a computer!!!! It does NOT recognize my phone number that it texts me and calls me on about a late payment! The computers take 5 or more days to talk to each other when a payment is made!!!

Terrible bank

Closed my debit card last Monday due to fraudulent charges. Called Panama City Branch in Bay County and spoke to Wanda who informed that my debit card was never ordered. Only she couldn't help me to expedite my card since bank error. I had to call whoever helped me last or call the 1800 number. Horrible experience and in ALL my days of Bank Management I could tell when someone is lazy and just doesn't want to do their job. Bank Error but Customer needs to figure it out. NOT GOOD WANDA AND PANAMA CITY BRANCH!!!

This bank is the absolute worst nightmare of a bank. I have never seen such crap with a banking institution in my 58 years of life. Starting with getting my debit card. Supposedly it takes 5 to 10 business days. Well I am STILL waiting and its been 3 weeks. After 2 weeks they supposedly put a "RUSH" 3 day delivery on it. And told me I was lucky because the $75 fee wouldn't be charged to me. How freaking kind of them haha. (It was NEVER sent via USPS) Then I was told it would be sent via FedX and she would call me with the tracking number today. But I had to call back and find out that she really meant it was being sent via UPS. I then was told it should be here by next week. What the heck was the point of a so called 72 hour "RUSH" delivery.... Not to mention I am going to be charged a monthly fee because I haven't had a direct deposit or debit card transaction (that would wave that monthly fee) that I cant do because I don't have a card. Then the rudeness of an employee telling me "Maybe you should contact Congress if this is bothering you" The list goes on and on. I will definitely NOT be continuing with this pathetic excuse of a banking institution.

An absolute joke of a bank. Stuck in the 1920's, they refuse to upgrade with the rest of the world. What's fun is leaving $0 in an account just to watch it go negative because they penalize the poor customers. Lolz. Go fk yourselves Hancock, you will never get the money you charged a zero dollar account to get it negative. You are absolutely criminal. Sincerely Trent Rapps, New Orleans customer hating Hancock since Katrina. P.S.Seriously, your bank is an absolute joke. Please close it and sell it to Capital One or something.