HanaekoreaReviews of hanaekorea.com

Easy to use website to order from, well explained product, but not received yet so cannot rate the product I ordered.

Slow to arrive

I just got my order two days ago, so it’s a bit early to expect changes. I do like the texture and the light smell of the product. Also noticed, my label isn’t the same that’s advertised on the website.

Great customer service! They want to make sure your happy with their products!

Order has not arrived and it’s been nearly 3 weeks! I’ve tried messaging them via their website but no reply, their contact phone number provided doesn’t work nor does their WhatsApp contact number.

[Certain] The timeline makes Hanae’s responsibility clearer because it shows they acknowledged the problem days ago and committed to correcting it. Very disappointed with how this order has been handled. I ordered Hanae Silk Peptide EGF Facial Toner in early September. On September 27, I received two tiny 100 mL bottles of basic Chinese toner instead—completely different packaging, marked Made in China, and with no Hanae branding. This was not the product I ordered or paid for. On September 28, Hanae responded and acknowledged that what I received did not match my order. They offered to resend the correct Hanae product. I accepted and asked for the correct product to be sent, along with tracking information. I have since followed up asking when the replacement will actually ship, but Hanae has not responded and I still have no tracking information. Hanae is the seller and is responsible for fulfilling the order correctly. I’m not asking for anything extra—I simply expect them to send the product I originally paid for, as they already promised to do. I will update this review if and when Hanae follows through

Amazing Products, you see results after two weeks

This is great lash serum. Your eyes don't feel dry and your lashes are so soft and conditioned. I used Vaseline or castor oil before but my eyes were funky from the residue. I love it