HamptonReviews of hampton.com

I made a reservation at the Hampton By Hilton Paris Charles De Gaulle Airport hotel for the dates 25/10 - 28/10 2026, for a conference happening nearby. Before the conference should take place, I found out that it was a scam third-part agency that urged me to book the hotel (through Expedia). Instead I received accommodation at the conference hotel by the organisers. I have tried to explain my situation to the Hampton By Hilton and request a cancellation and refund, thirst time October 13 through Expedia, later with a reminder, and again with my personal e-mail outside Expedia directly to the reception. Likewise have the Expedia customer support team tried to reach the hotel with my enquiry, but the hotel NEVER REPLIED to any of those! Awful customer service!

We stayed at the Hampton Inn by Hilton located at 1801 South Ocean Boulevard, Myrtle Beach, SC 29577. My husband is a Hilton Silver member, and he assumed Hilton-branded hotels provided a consistent level of service. OMG, was he wrong! We stayed for four nights. After the second night, we kindly asked to have our room cleaned. Our request was refused, even though there was a sign in our bathroom clearly stating that rooms would be cleaned every other night. I did not want to get into a confrontation and ruin the excitement surrounding our grandson’s first appearance at an AAU tournament. The tournament was awesome, and all of the planners and staff deserve five stars. Now, back to the hotel. The stay was so bad that a guest staying two doors down thought my daughters and I worked for the hotel because he saw us taking out our own trash while wearing gloves. LOL! I had to tell him, “No, we are not employed by Hilton, but apparently we are working here because the front desk refused to clean our room.” Sometimes you have to laugh to keep from getting angry. The carpet was disgusting. We wore our slippers the entire time because we did not feel comfortable walking barefoot in the room. After paying for a four-night stay, we should not have had to clean up after ourselves, remove our own trash, and deal with dirty, foul-smelling carpet. I could honestly turn this review into a book, but I’ll keep it simple: AVOID THIS HAMPTON INN LOCATION LIKE THE PLAGUE! The lack of cleanliness, poor customer service, and refusal to provide basic housekeeping made this stay completely unacceptable.

My son had a medical emergency, and we had to cancel our California trip. Although all our trip bookings through Orbitz were listed as non-refundable and non-cancelable, Orbitz was able to contact every provider, and all but this one hotel Hampton Inn & Suites LAX El Segundo agreed to cancel our bookings, which allowed Orbitz to issue full refunds. Every other provider—three of four hotels, airlines, rental cars, rental car insurance, and even Universal Studios—was understanding and issued refunds. The Hampton Inn & Suites LAX El Segundo, which we had booked only for the last night of the trip, was the only one that did not cancel the booking. Given our circumstances, they did not show the same compassion that all the other hotels and bookings did.

We made reservations for 5 nights with Hampton Inn in Ozark al. Received our confirmation no problem. We arrived at Hampton Inn and was told the computer crashed lost our reservations, even showing our confirmation. We were told a ball team was in town and they were booked. We asked for a refund and was told that would be handled by Corp. As of today a week later and numerous phone calls, still no refund. Don't stay there we are still waiting for a refund of around 840.dollars. Oo

No experience to be able to sum up my stay. Thursday, April 30, 2026 My upgrade was not honored because I booked through booking.com and I lost my accommodation. I had to scramble at 1:00am to find a room at the Holiday Inn Express down the street. They were professional, courteous and helpful. Be careful paying for upgrades through the Hampton app when your original booking was made on booking.com. This was a stressful and mishandled situation by Hampton Inn and Suites, GA, 6440 East Johns Crossing, Johns Creek, GA 30097, United States that tested my patience and caused me to behave in a manner that is not reflective of my Christian values.

Quite possibly the worst experience ever at a hotel. Check-in was 3:00, and the room wasn't ready for 2 hours after. The person who checked me in didn't even say hello when I checked in... just took my ID. I requested a different room, and they would not help because I booked via Priceline, so a handicapped senior citizen and his wife were stuck waiting. Hampton on Airport Circle in Jacksonville should be ashamed of themselves.

Absolutely dire customer service at Hampton by Hilton York Piccadilly UK. Never again for sure. I was served (if you want to call it that) by a women with red hair tied back about 5 foot 5 inches at reception she couldn't be bothered to say anything no greeting. I waited for her lead and she pointed for me to tap her card machine, which I did....She knows how to take my money and that's about it. She proceeded to print something out I presume a receipt on her printer that failed to print. All done in silence ....really it was like a silent movie so surreal for me. She took a while to sort out whatever she was doing I presume sort out printing receipt and find the key for my room so I sat down on one of their chairs in reception and waited for her. No verbal communication at all from her ..... not sure if she is mute. As I continued to wait for what I presume for my receipt and key to my room.....all I heard was the other receptionist male with blonde hair and slender frame about 6 foot go on and on about his miseable life and his suffering and he was emotional dumping to everyone in the reception area of the Hampton by Hilton York Piccadilly UK like no bodies business. Seriously this is not a free group therapy session at the reception area of Hampton by Hilton York Piccadilly UK. I had enough and heard enough and walked out for my own protection and sanity. Best move in my life. Hampton By Hilton York UK reception team are not capable and do not have a service mind. Yes Hampton By Hilton York UK receptionist team are takers and they quite happy take my money from me on my card for mute and shoddy customer service plus force me to hear one of the male receptionist problems and get emotionally dumped on without consent. Absolutely shocking. 😱 This is why Hilton needs to bring in customer self check in by computer because if you can't get decent staff then this is the best way in my opinion.

The Pharmacy on Hampton station needs the Hampton station. Once again I have a problem I go in there. Nothing I found out this morning. They might be ready by 12:30 going at 4:15. Nothing is done and I said but I phoned this morning so one of your staff lied to me I’m sure that they didn’t lie that we just got it this morning and I said I phone up at 9:30. Nothing still nothing that they look at you like piece of crap they did and they Idid and laughed in your face so yeah they didn’t give a shit. because all they want is to be paid and get money, they don’t care about customers they proved that to me they have