Hal LeonardReviews of halleonard.com

I got one Metalica play along book for drums. It is good... though now I wonder how close to the studio version the songs are... But nevermind that... I sent an email asking two questions about another drum book: 1- How accurate the songs in the book are, 2- An actual recommendation for a jazz book on drums. For that second, I explicitely asked NOT to simply give me a list of books when I can do that myself, and that I would rather just be told that they cannot provide recommendations. After two weeks, I sent a follow-up email because that had not responded. They actually responded the next business day on that follow-up email. What they replied is a single sentence and a link to exactly what I asked NOT to be sent: a list of drum books. For customer service, they deserve no star whatsoever. Unfortunately, having bad customer service is a trend that Hal Leonard is only one of many companies. Companies have one chance for a first impression. And theirs is abysmal.

Leider bestellte Noten dauern ewig bis die geliefert werden. Unsere stehen irgendwo seit eine Woche obwohl es steht Lieferung in 3 Tag max. Es wäre vielleicht schneller in den USA zu bestellen. Keine gute Service wenn die Verlag auch noch extra Geld für nich schnellere Lieferung kassiert.

A question was asked automatically as I came into the review box, This is the second time I purchase a digital song book and can barely see what am reading, I wonder how I would look with a laptop up to my face, trying to read music and play a bass at the same time. I am done with Hal Leonard, done!

The published version of the Turina Premier Trio Opus 35 is of disgraceful quality. It is a photocopy of what can be found on IMSLP.

These guys are slow to ship your product. When mine went missing, they were too lazy to ask the shipping co to do a trace. They told me their shipper has a 3 to 7 week shipping standard. Eventually they refunded my shipping cost but not the cost of the lost songbooks. I am having to file a chargeback through my card company and it is such a hassle. Do not recommend.

Hal Leonard is a terrible publisher. Their music scores are inaccurate and incomplete.

Always had good experiences with HL, customer service was excellent when I was dealing with Kasey & Julia re the audio for Kindle titles. This was a couple of years ago, now the Customer service (I won't say the name) is abrasive, argumentative and unwilling to help. Bear in mind I bought these titles FOR the audio which I am now told I can't have for some obscure reason, is this even legal? selling something that they can't deliver. Bring back Kasey and Julia, such lovely, professional people.

I have never seen worse quality books in my life. The paper, the print and the binding are atrocious, to the point of being completely disrespectful to the artist. It looks like a photocopy of a photocopy back from the 80's. From now on I'll go for the digital versions instead and avoid their prints at all cost. Whoever is in charge of this company should be ashamed and step aside.