Hale Pet DoorReviews of halepetdoor.com

The replacement doors for perfect, but wish they came pre drilled. It leaves those not inclined to mount a crooked door. I didn't do that, just saying.)

I have installed your pet doors for other customers in the past. I have raved about the quality of your pet doors vs. the competition. I have no real complaint other than this is the largest of your pet doors I have installed. I "thought' that the previous pet doors I installed had metal security doors. This one did not. Do your other doors not have metal security doors?

I bought the Hale Pet Door for a screen door. It is a great product. I would buy it again and recommend it to others. I recommend patience when ordering. Here’s my story: Hale recently moved their manufacturing from Phoenix to Colorado and the new operation is not working smoothly yet. I place my order on Saturday 8/1/2015. I expected this to ship in a few business days. By 8/10 I had not received an email telling me it had shipped, so I called to inquire. I was told that it was taking them about 5 business days to process and ship orders. This was only the sixth business day. My order was shipping that day and I should receive an email with the tracking #. It actually shipped the next day and arrived on 8/13. They shipped the wrong color stabilizer bar. When I called, they gave me an RMA # and had FedEx pick it up the next day. The correct color stabilizer bar arrived a few days later. I had everything I needed and started my installation. I quickly learned that I had the installation instructions and hardware for the standard door and not the universal door. I found this from a video created by one of their resellers. Another phone call and a few more days and I had this corrected. I restarted the installation. I noticed that the new stabilizer bar had a large scratch in it. Because this was cosmetic and should not affect the strength of it, I decided to proceed without requesting an undamaged one. I also didn’t want to wait any longer to install the door. After almost 3 weeks and 3 separate shipments (it could have been 4 if I wanted the stabilizer bar replaced) I completed the installation. I also had to run out to the hardware store to buy some silicone for the installation. Was it worth it? Yes, the Hale Pet Door is a great product. The company may make a few mistakes executing your order. Be patient. It will only cost you some time and it is worth it.

I bought a door that goes into brick walls. Unless you're an expert I'd recommend getting a Hale approved installer. Count on doubling the cost, but it's worth it.

For the price I kind of expected a metal security cover... but that's nitpicking since a determined thief would be able to break through plastic just as easily as a thin piece of metal.

We received the flaps very wuickly. The flaps were easy to install. The only problem we had is it took our dog a few days to go through the door. He did not like the clear flaps. I think seeing clearly out the door scared him

For the price of two door flaps that only last a couple years in Arizona heat, not impressed. I am happy with the quality of the product and ease of replacement that seals nicely. I could have bought a completely new door system for the same price as replacement flaps from another vendor. For the price you would think they have a lifetime warranty.

I purchased the door and installed it years ago. It's has been great. The outside door flap yellowed form age. It was good to see that I could get parts. I was surprised that one Medium Tall flap was $45. Even more surprised that it was $18 to ship. Seemed kinda high to me. The flap arrived with new felt and magnets. I guess that justified the cost of the part. But $18 to ship seems like a lot.