Hale Pet DoorReviews of halepetdoor.com

My order came in faster than expected which was great! The wall I got came in good shape and was exactly what I asked for and looks great installed too! Very pleased highly recommend.!

Great customer service. Great product quality. Over all Great doors and great company.

Fast and easy ordering! Very friendly, and helped me on all questions I had. 10/10 would reccomend!

I was very pleased with my product. After a couple other products that I had used, this one was perfect. The security cover was the buying point for me. Having a sense of security felt great! Other doors I had tried had no cover?? Then the flexible vinyl was the other selling point. The pet doors with solid plastic flaps have the chance to hurt my dog if he get scared and tries to pull back into the house. Happened to a friend of mine dog. This is a strong, powerful, unbreakable pet door made of solid metal instead of plastic. Highly recommended!!

I am giving the quality of the door and customer service 5 stars. I purchased my door for installation on my screened in porch. For this installation the pet door needs to be customized by removing the outside edge on two sides. I had to purchase an additional 72 inch stabilizing bar. Then everything went down hill from here but this isn't the fault of the Hale door except that I don't think they should recommend this door for any screen larger than the screen door on a sliding glass door which can be removed to install the door. I found the installation instructions to be somewhat difficult to follow. I couldn't find an authorized dealer any closer to my home than 2.5 hours away. Finally hired a general contractor who screwed up the installation and ended up cutting the 72" stabilizing bar too short. The door is installed but not very well. If I return the door I will only get 50% of the cost back, which I was informed of before I purchased the door. Add shipping to that and It's not worth the time to return it. I plan to have a frame installed in the Screen and install the door in frame which I should have done this in the first place again my bad but I think this should be mention as an alternative to the stabilizing bar. That said when I replace the door it will be with a Hale door with a universal fit.

Hale went above and beyond to clean up the mess created by Pet Pro Supply, the online store where I placed an order for a ramp. I eventually found out Hale Pet Door had never received any of my questions or my request to make a change on my order. They were gracious and sincerely concerned about the issues with my order. I highly recommend Hale Pet Door; however, in the future I will only place an order directly with them.

I recently purchased my fourth pet door from Hale. I purchased my first door in-glass door for my dog back in 2006, and have always found their products are of excellent quality, and they last. My recent purchase was significantly delayed due to the incompetence of the postal (logistics) company - no fault of Hale Pet Doors. Sue, from Hale, was very helpful in following up with the logistics company, and helping to resolve the issue. In the issue she arranged for a second door to be made, and shipped to me free of charge. Thank you again Sue. I will continue to be a loyal Hale Pet Door customer for all my doors.

When I purchased my Hale pet door my impression was that this door is expensive. It looked good upon delivery but time usually tells the tale.Now after five years of heavy use my door is still doing an excellent job. I have a large pit bull so I purchased a large double sided door. He's loved it since the first exit. I washed the plastic a couple times over the years but thats all It's needed. So yeah it was costly but after five years of trouble free service it wasn't expensive at all. I have many more years of use to come. If and when I use this one up I will definitely purchase another. Thanks for an honest company.