Hale Pet DoorReviews of halepetdoor.com

We have had a Hale doggie door for about 10 years. Every so often we must order replacement flaps, which we did recently. The web site was easy to navigate. However, I am confused as to why we were required to create an account just to order flaps. Then after ordering the flaps we heard nothing from them. After 10 days I finally called them to ask what was going on. So, while I love the product, I think they need to make giant strides towards maintaining communication as to when the order is expected to arrive so that we don't feel abandoned! All arrived safe and sound even if slow.

Love the pet doors and easy to order replacement flaps. That said, I wish the shipping process was a little faster took 2 weeks to receive my replacement flaps. I would also like to see if they could improve their flaps to make them stand up better to harsh winters like we have in Minnesota.

Finished product looks great. Kinda wish on the instructions they used a different color pet door on a different color screen so you can see the instructions better.

I recently purchased a replacement door flap to replace the replacement door flap I bought last year. It's a nice heavy flap that fits the opening in the Hale Pet Door perfectly. It was a little tricky to install, but last year's flap developed a crack in the upper right hand corner of the flap - the same place the original flap had torn. Hoping this year's flap doesn't do the same thing and have to be replaced again in a year. (I have two dogs that use the door.)

Had the person from whom we buy our screens install the door and it was difficult for him. Ultimately, he could not get the screen totally flat around the door and it puckers somewhat. Adequate size for my tall Vizslas without taking to much space from the overall door.

I bought replacement flaps. The product shipped fast. There were tutorials on the site about how to install. All in all a very positive experience.

Well made. Installation takes time and some expertice. Cutting the metal frame is tough. Dogs learn quickly when you use treats.

kit for my door was not the same as it came with but I used it any why