HairfinityReviews of hairfinity.com

Do not order from this company you will not get your shipment and they respond to your emails

I ordered hairfinity for the past year off and on. Its not the same formula as it used to be and I've notice alot of shedding while taking these vitamins. I had to stop because I've lost more hair than growth. I do not recommend ordering this.

I was customer when Hairfinity first started. They have changed this formula so many times and scamming all of their customers. The owner Tamiko "spell check on the name" is a complete fraud she acts like she wants to do business with you then gets all of your business paperwork and steal your ideas. So sad because everytime you try to support business and be loyal they commit fraud

Shipping to the UK was never received, WITH proof from the carriers that the delivery was not to the correct address. They suggested we speak to Hairfinity to get them to make a claim. Hairfinity and the owners totally MIA and refusing to make the claim with the carrier and also not giving us a refund. Several hundred dollars down, can comfortably say we'll NEVER BUY FROM COMPANY again. But definitely do not think they care about that either.

Terrible company. I have been a long time customer of hairfinity and they recently decided to switch the delivery method (for Canada away). They shipped my package through Passport International Shipping and what a nightmare. My package was never received (I waited 2 months) and neither Passport shipping company nor Hairfinity could tell me where my package was or reimburse me for not receiving it. I reached out to hairfinity and the response time was slow and then non existent. I am so shocked and disappointed. Never again will I be purchasing from Hairfinity.

I've been a loyal customer of Hair Infinity since they first launched, and my experience has taken a disappointing turn. Recently, I encountered an issue with my address since I now use a P.O. Box that only accepts deliveries through Flex. I reached out to see if they could send my package via a different courier, but despite assurances that they would get back to me, I received no follow-up. I've had a similar issues years ago and it was with a larger company that were extremely helpful and accommodate my needs at the time. It’s disheartening, especially as someone who has consistently supported a Black-owned business, to feel overlooked. I expected more consideration for long-time customers.

I have never received my order, the customer service line is unavailable and the person who answers the emails is sending me invalid links. Keep away at all costs.

I made an order for two items. The delivery took a while. One was finally delivered in a flimsy grey bag the same size as the item(vitamin bottle). I tore it open and took the item out. The second Item did not come with it. I waited a few more days and then emailed asking where my second item is. I had logged on to try to track delivery and I kept getting a "404: This page could not be found". Clearly my mail was not read. I instead received a template response advising me to: 1) photo of the front of the box or package with the weight and order number visible (2) photo of the actual product received inside of your box (3) photo of the outside of the box and inside with products in it. I have explained more than twice, there was no box. It came in a bag. Yet I have received the exact same template email. I have sent a photo of the vitamin bottle I received and at this point, I have gone past wanting the second item and just want a refund. This is a deliberate attempt to not meet their obligations and refusing to refund. I will have to treat this as fraud. They have not addressed my concerns about delivery, the fact I cannot track my delivery due to the consistent error message, they have made no attempts on their end to find out why only one item was sent out and if the other is en-route or not.