Lisa D.
Good hair, terrible customer service
I was terrified of what i would get after i read the reviews. However, the hair arrived in the exact color i picked and it was soft. When we counted the strands, the packages were short. the 100 strand pack only had 93. The 50 strand pack had 47. I still had them put in my hair. When i emailed them, i was told if i send a pic of them to show that it wasnt 100 strands, they would send me the missing strands. But since it was in my hair, they couldnt do anything. Which is dumb cuz i can always take a pic and REMOVE 7 strands from the pic. but i am not looking for a freebie. im looking to get what i paid for. So next time i will count them as soon as they arrive and send a pic of 93 strands. lol other than that, had them in for 2 weeks. feel great and soft and super thick. They DO thin out at the bottom so be sure to order longer ones that you normally get so they can be cut to blend better. I usually wear 18 and bought 20 and this was fine for me.