Hairdreams is the leading international luxury brand for professional hair extensions and non-surgical hair thickening. Known for its luxuriously refined, hand-selected 100% human hair, Hairdreams is recognized for innovative, patented technologies, including the Laserbeamer Nano, which applies 5 extension strands simultaneously, SECRETS invisible tape-ins and MicroLines, the foremost non-surgical hair loss solution system. For more go to www.hairdreamsusa.com.
Hairdreams USA (hairdreams.com) has 16 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
Also known as
hairdreams.com
Website
hairdreams.com
Category
Hair Care & Styling
Location
Los Angeles
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 44% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I recently had nano laser hair dreams extensions installed. My first thought was for the price of the hair alone the quality should be 1000 times better then what it is the hair feels very corse like horse hair and it’s very frayed and shedding a lot. It did not blend well at all with my natural hair which was already past shoulder length so there shouldn’t have been a problem with blending them without cutting . The bonds themselves are not small like they claim they are very bulky and sharp yes they will say they will get smaller after a time well it’s been a few weeks and they have not they are twisting instead of lying flat to my hair and they’ve already begun to slip. For something that is suppose to be applied and left in for 6 months it’s a joke. I spent over two grand to have this hair installed and I hate it. Idk if it was the stylist fault for placement and how she installed them but I wouldn’t waste your money on these
JO
Joy
Like a few other reviews
Like a few other reviews, the first time I shampooed after getting tape on extensions at hairdreams in Torrance , CA, the extensions originally straight as my natural hair is to super curly. I cannot wash and wear. Besides the curl, the extensions texture completely changed as well from soft too dryish and a bit frizzie.
They told me no special shampoo or conditioner needed.
CA
Carolin
Completely unusable for straight hair
I have very thin hair, so I got my first Hairdreams tape-in extensions few weeks ago, but they are horrible for straight hair. Some details:
- the hair was straight when it was inserted but after showering it got curly, much more than the soft wave extensions often have. I called the hair stylist and I contacted hairdreams and they both told me that this is the straightest they have.
- now, I have to straighten my hair every single day. First, this severly damages my own hair that sits between the extensions. And second, the wave returns at the slightest presence of humidity and then I run around with half straight half curled hair. Totally unacceptable
- so I paid 700€ to now mostly style my hair as a bun as otherwise it just looks horrible.
In Short: to everyone having hair that is not curled, I would strongly recommend not to choose hairdreams
Edit as response to the Company:
Dear Hairdreams Team,
Thank you very much for getting back to me. I responded to the email several weeks ago but did not get any response from hairdreams, yet. Also, I contacted both, the customer support and the hair stylist several times directly after realizing the wrong structure but the answer was basically „deal with it“.
Response from Hairdreams USAJan 19, 2024
Dear Ms Carolin,
Thank you for sharing your experience with us, and we sincerely apologize for any inconvenience you've faced with your Hairdreams tape-in extensions. We truly value your feedback, as it helps us continually improve our products and services.
We understand that having the extensions not maintain the desired straight look can be frustrating. We would like to suggest that you please consult with the stylist that applied your extensions, so he/ she can assess the extensions in order to find out if there is in fact a hair quality issue. We take our hair quality guarantee very seriously and want to make sure every concern is addressed properly.
We have also emailed you about this matter again this week and are committed to finding a solution that ensures your satisfaction.
Thank you for bringing this to our attention, and we look forward to the opportunity to rectify the situation.
Best,
Your Hairdreams Team
BB
Brooklynn B.
BEST HAIR EVER
BEST HAIR EVER! I have tried over 7 different extension brands over the years and Hairdreams is by far the best! They are superior to all other company out there in so many ways! I will never go back to any other hair extension company and will be loyal to Hairdreams from here on out! Thank you for the most amazing experience from beginning to end!!
Response from Hairdreams USAAug 25, 2023
Dear Brooklynn,
Thank you so much for your outstanding review! We're thrilled to hear that Hairdreams provided you with the "BEST HAIR EVER" experience.
Your loyalty means the world to us, and we're honored that you found our extensions to be superior among the many brands you've tried. We take pride in delivering top-quality products and a seamless experience.
We're excited to have you as a loyal member of the Hairdreams family, and we look forward to serving your hair extension needs in the future.
Thank you for choosing Hairdreams!
Warm regards,
Your Hairdreams USA Team
LR
Lydia R.
Did it again ❤️❤️❤️
Did it again ❤️❤️❤️
Best Hair ever!!!
Response from Hairdreams USAFeb 24, 2023
Dear Mrs. Rosewood,
Thank you very much for taking the time to share your kind review.
We are glad to read that you had a great experience with Hairdreams. Please rest assured that we have shared your rating with the entire team. Your praise is well received by all colleagues and encouraging them.
Warm regards,
Your Hairdreams USA Team
LM
Lauralee M.
Experiencing hair loss is a devastating…
Experiencing hair loss is a devastating thing to experience. When you go to a salon that promotes the solution to hair loss and spend almost $2000 to look good you get a little disappointed when the Hair that they provide you with looks like a toupee. Granted, they have been very genuine scheduling the appointment after appointment to fix it but I shouldn’t have to go through this. I’m now on my third week of not being able to go out in public because my hair looks worse than if I did nothing to it.
The other complaint in the Torrance office is that the office is so freaking hot there’s no air-conditioning in there and a bunch of women sitting in there and it’s very tiny room which makes the room extremely hot. It’s uncomfortable.
Update. DO NOT INVEST YOUR MONEY HERE!!! THERE ARE OTHER BETTER HAIR PRODUCTS THAT ACTUALLY LOOK LIKE HAIR. THIS PKACE IS A RIP OFF.
Still a rip off.
Use this to learn about what a horrible product you have.
Response from Hairdreams USAFeb 24, 2023
Dear Mrs. Markley,
Thank you very much for sharing your experience with Hairdreams.
We apologize for any inconvenience you might have experienced at our salon. Customer satisfaction is our top priority and we understand that our customers expect the highest standards when it comes to luxury hair extensions and hair loss solutions.
We understand that your experience may not have been recent, and upon reviewing our records, we believe that we have taken steps to address your concerns by connecting you with our specialist, Erin. It's possible that you may have overlooked the opportunity to update your review. Regardless, we would like to offer you a complimentary Davines treatment and style with one of our experienced stylists, if this is still in your interest.
While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
We value your feedback, and we will use it to improve our products and services. We hope that you will give us an opportunity to restore your faith in our brand. Please do not hesitate to reach out to us and we'll be more than happy to help.
We hope to hear back from you and wish you all the best.
Your HairdreamsPlus Salon Team
AB
Angela B.
Worst hairdressers in Glasgow.
Contacted Hairdreams (HairbyIvy) to get a weave installed for my graduation photoshoot. I was informed that a consultation was essential before a wig installation. I went on to book an appointment for a consultation, only to discover that I had to pay for it. (This is just the beginning, trust me).
I met with the “head stylist” for a consultation, who basically informed me in her own words that “I cannot afford her” but that I could book with another stylist. This senior stylist was supposedly more affordable, although ranked below the “head stylist”. This should have stopped me but I had committed and had seen good reviews online.
On the day of my weave install, I went in half an hour early, and informed the “head stylist” that I had washed my hair already so no need to repeat the process. She said there was no way they could cornrow my hair in the state that it was in. I let them shampoo and condition my hair. She also strongly recommended a mini keratin treatment, which I refused due to not wanting to alter my hair texture. She said she would still charge me for this as I had previously agreed to do it during my consultation (disregarding my hair needs at the time). The senior stylist, who I had booked the appointment with, had no idea how to blow dry my hair and almost burnt my ends. I asked for a heat protectant, and the senior stylist had no clue what I was talking about. She deferred to the “head stylist” who came over and said “I need to stop acting crazy cos I am in a professional environment.” I was so shocked, and disappointed at being spoken so rudely to because of a heat protectant.
It took two and half hours to cornrow my hair when it states on their website that it takes 4 hours to get a weave installed in total. In the end, I was so frustrated and disappointed that I left with only cornrows. And guess what, I paid £90 for the worst cornrows and worst customer service of my life.
So I advise you, I will even go ahead and plead with you, do not engage with this company, that disregards customer service and is just out there to make money, even at the expense of the people they are supposed to serve.
Response from Hairdreams USAFeb 24, 2023
Dear Mrs. Baah,
We are reaching out again to try and provide information on your review.
The Salon HairDreams HairbyIvy that you are referring to DOES NOT use our "BRAND" Hairdreams. The salon just uses the term "HairDreams" but does not use Hairdreams products. Hairdreams does not even manufacture the weave you are referring to.
Please be so kind and remove this review here and post it to the correct TrustPilot account https://www.trustpilot.com/review/hairdreamsglasgow.com
Thank you,
Your Hairdreams USA Team
DB
Dont be N.
Stop and grow.. more like stop and pay more!!
I have been suffering from
Hair loss and I was promised this would be the miracle treatment. After paying more than 1700 euros! My hair is falling out even more. And sadly I believed them and was putting their “elixir stop and grow” religiously every night for more than 4 months! And if you go to a salon to help (since the treatment is only through salons) they just con you into paying more money and ending up giving you fragile hair and more hair loss. Please beware and avoid!
*Update*
So after more than 3 years, you respond and reply back?!!?! I already tried to contact the Hairdreams Italia 3 YEARS AGO! and they did NOTHING!! WHY WOULD I TRY AGAIN!?? TO JUST GET ANOTHER MAYBE REPLY IN 3 MORE YEARS?! LOL and btw, my hair that fell NEVER grew back!! so NO THANKS!
Response from Hairdreams USAMar 9, 2023
Dear valued customer,
Thank you very much for sharing your experience with Hairdreams.
We are very sorry to hear about your experience. Customer satisfaction is our top priority and we understand that our customers expect the highest standards. We take all feedback seriously and we are sorry that we did not meet your expectations in this instance. Be assured that this recent experience does not reflect the usual standards of service we strive to deliver our guests daily.
We value your feedback, and we will use it to improve our products and services. We hope that you will give us an opportunity to restore your faith in our brand. Please contact the hairdreams team in Italy via mail : [email protected] or alternatively [email protected] and they will be more than happy to help.
We hope to hear back from you and wish you all the best.
Your Hairdreams USA Team