Hair CutteryReviews of haircuttery.com

I had my hair cut at Hair Cuttery in Glen Ellyn, IL. They force you to pay for a wash whether it was done or not. I just paid $30.00 for a hair cut and wash but didn't get my hair washed. I want some money back. ASAP

Subject: Complaint regarding poor service at Hair Cuttery Oakleaf Shopping Center, Jacksonville, FL Dear Hair Cuttery Corporate Office, I am writing to express my shock, disappointment, and frustration with the service I received at the Hair Cuttery location in Oakleaf Shopping Center, Jacksonville, FL. On December 12, 2024, at noon, I visited the salon for an appointment and had my hair severely damaged by stylist Lori Fitzgerald. What's even more disturbing is that the manager was present and witnessed the mistreatment, yet failed to intervene or address the issue. This lack of accountability and disregard for customer well-being is unacceptable. During the appointment, I was subjected to unacceptable behavior by the stylist. She would frequently disappear without explanation, leaving me feeling anxious and unsure about what was happening with my hair. I began to suspect that she might be intentionally trying to ruin my hair. To make matters worse, the stylist applied straight bleach to my forehead, causing severe burns. When I informed her that it was burning, she failed to take adequate action to address the issue. As a result, I suffered from burns on my head for over a week, and my hair has been breaking off constantly. The assistant manager did approach me discreetly after the incident and expressed her shock that the manager hadn't intervened. She advised me that in the future, if I experience similar behavior from a stylist, I should walk out and not allow them to continue working on my hair. While I appreciate her concern, it's disturbing that she felt compelled to share this advice, implying that the salon's management is aware of the problems but fails to address them. I was charged $237 for this disastrous experience, and in an attempt to do the right thing, I also gave the stylist a $30 tip. However, I later discovered that she had shortchanged me by $10, effectively increasing her tip to $40. This is unacceptable and adds to the overall sense of mistreatment I experienced. I refused to return to the salon to address the issue, as I don't want to deal with people who display such blatant disregard for customer satisfaction. I would appreciate it if you could look into this matter and take necessary steps to address the issue. This includes providing better training to the staff and management on customer service, professionalism, and conflict resolution. I hope that in the future, Hair Cuttery will take customer complaints seriously and provide a safe and respectful environment for all clients. Sincerely, Kimberly Guyton

Horrible blow out! Ridiculous that a stylist is ranked as a level 2 stylist and can’t do a proper blowout. Then it gets more insulting when they charge $50. That’s a top salon price. I’ve never seen such bad work done.

Marco did worse eyebrows & he showed me bad attitude,price is also high.I am not happy.

Horrible perm

The staff (Argyle Forest Blvd) is completely incompetent and their communication skills are left to be desired. I will NOT return. Re: Appointment made for 2pm - I arrived at 1:40pm - checked in at 1:50 ( it took awhile for a staff member to check me). Finally, at 2:25 they asked me if I was checked in. At this point I was extremely annoyed and walked out. Reason for over site: they didn’t see my name on the computer. Total incompetence.

Worst experience of my life. Staples Mill Location, Richmond, VA. Today, I went in for a trim and long layers to be added. First, the stylist took me back to the shampoo chair and proceeded to rip through my hair with a comb until the tangles were out. It was so painful, my legs were notably bouncing in the air. (My 6 year old asked me what was wrong at this point!). After this, the stylist took me to the chair and started to cut my hair. She took off a few inches in the back, separated the layers with clips, and then started to cut over 6 inches off in the back left portion of my hair. This was the shortest my hair has ever been cut in my entire life. I am used to having long blonde hair (longer than my shoulders). As soon as I noticed the long pieces falling in the floor, I asked her to clarify the cut. She said she is cutting long layers in my hair. I told her this must be a misunderstanding as I don't want short hair at all since my hair was so thin. I immediately apologized for the misunderstanding. She rolled her eyes and continued to cut my hair. I was visibly upset and told her to stop. She decided to comb back the front longer pieces over the short parts in the back to cover it. She never once apologized or try to find a solution. She made me pay the full amount which was $44. This was by far the worst experience I have ever had. I left crying and finding another salon to fix the cut ultimately leaving me with the shortest hair I have ever had. What is even worst, is that my hair will not go in a ponytail for work. I have contacted customer service about this complaint and have yet been contacted. As a manager myself, this was the worst customer service I have ever experienced.

So to make a long story short, I’ve been taking my mom to the hair Cuttery in Bull Run Plaza, Manassas, Virginia for several years and I always tip well But that ended today my mother had a confirmed appointment for 1 o’clock to get her haircut now my mother is wheelchair-bound so it is kind of a hassle getting her in and out of there. I get in there and the little whatever up at the counter said so she doesn’t have an appointment. I said she does and it was confirmed. We got a text. Confirmation Which was was not in the system OR WAS IT ? I said, well can you fit her in she said no we’re too busy. Here’s the Rub there were three people standing around, not doing anything one person cutting hair nobody else in the store and they could not fit my mom in that place needs management really really bad. I’m not gonna say what I’m really feeling because y’all won’t post anyway but the service is lousy it’s Horrible poor and it should not happen to anyone. It certainly won’t happen to me again.