HabitONEReviews of habitone.co

Response from HabitONEOct 5, 2026

Dear Joanne, We are glad you ultimately received your refund — that was always our intention. We want to address the PayPal point directly since you've raised it publicly. You are correct that a seller can respond to a dispute through PayPal's interface. What you may not be aware of is that HabitONE processes payments through Shopify, which acts as the intermediary — we do not have direct access to a standalone PayPal merchant account. Our ability to interact with active disputes is limited to the channel Shopify provides, which is responding to the dispute, not independently issuing refunds outside of it. We do not dispute that this process was frustrating and took far too long. We communicated what we understood to be true about our system's limitations. We did not act in bad faith. We are sorry the product caused you discomfort — that is a genuine concern we take seriously. We wish this experience had gone differently for both sides.

Response from HabitONEAug 4, 2026

Dear Florence, Thank you for sharing your feedback — we want to address both points. On the double charge — as we explained in our email yesterday, two identical orders were submitted 44 seconds apart at checkout, which is typically caused by the checkout button being clicked twice. We've cancelled the duplicate subscription and issued a full refund of $29 for the second charge, as we have explained yesterday in our reply to you. On the product — we hear you. Results vary from person to person and 7,000mg of fruiting body mushroom extracts doesn't work the same way or at the same speed for everyone. The bitter flavor is Alpha GPC, a natural nootropic ingredient — trying half a scoop mixed with cold milk can significantly improve the taste experience. We're sorry HabitONE wasn't the right fit for you. If you'd like to give it more time or have any other questions, we're always at [email protected].

Response from HabitONEJul 10, 2026

Hi Katherina, thank you for taking the time to share your honest experience. We're sorry to hear the blend didn't work for you and that it caused discomfort — that's never what we want for our customers. We'd love the chance to make this right; please reach out to our support team so we can look into this further and see if another blend might be a better fit for you.

Response from HabitONEJun 9, 2026

Hi Becky Ann, We're sorry to see this review and want to address each point directly and accurately. On the incomplete order — your order is complete. The items you believe are missing are digital gifts (Recipe Book, Cortisol Reset Guide) delivered by email. We have resent these to your email address three times across multiple contacts. On the shipping charge — this was not a shipping fee. It was an optional Shipping Protection add-on that can be selected or deselected at checkout. Your order qualified for free shipping and free shipping was applied. On the return — we have engaged with you across Trustpilot, Facebook, Willro and multiple support tickets. Unfortunately we have not received replies to our support emails, which has made it impossible to resolve this privately and process your return. We are still ready to assist. We are not dishonest and we are not thieves. We have attempted to resolve every concern raised and remain committed to doing so. Please reply to our latest support email at [email protected].

Response from HabitONEMay 27, 2026

We sincerely apologize for the frustration you've experienced with your refund and mailing label. We take your concerns seriously and would like to make this right. Please contact our support team directly so we can expedite the resolution of your request.

Response from HabitONEMay 13, 2026

We sincerely apologize for the frustration you experienced with your subscription cancellation. We understand how disappointing this must have been. Your concern is important to us, and we take this feedback seriously. We encourage you to contact our customer service team directly so we can resolve this matter and make it right. We value your business and would like the opportunity to restore your confidence in us.

Response from HabitONEApr 27, 2026

Thank you for sharing your experience and we’re really sorry that it didn’t meet your expectations. We’d love to understand your situation better and look into this properly for you. Could you please reach out to us directly at [email protected] with a bit more detail (order number and name)? Our team will review everything and make sure it’s handled the right way. We appreciate you bringing this to our attention 💛

Response from HabitONEApr 21, 2026

Thank you for sharing your experience and we take this feedback seriously. 🙏 We want to be transparent - our support team consists of real people, not AI. When customers share that they aren't seeing results, we genuinely try to help troubleshoot before processing a refund because adaptogens work differently for everyone and consistency, preparation and lifestyle factors all play a role. That said, we're sorry the experience felt dismissive rather than helpful. That was never our intention. Regarding our refund policy - it covers one opened bag from the first order, which is clearly outlined at habitone.co/pages/refund-policy. We understand this may not have met your expectations and we're sorry for that. We'd like to make this right. Please reach out to us directly at [email protected] with your order details and we'll personally review your case. The HabitONE Team