GymfrogReviews of gymfrog.com

I do NOT recommend Gymfrog. I purchased a Pilates Reformer in June/July and the machine has been defective since delivery. Customer service initially responded and sent a replacement part, but it did not fix the issue and even created a new problem. Since then, I have sent multiple emails requesting a solution (replacement or refund), but I have been completely ignored for over a week after my last formal request. Very disappointing experience. Be careful before purchasing. UPDATE: After posting this review, Gymfrog attempted to report it as defamatory, but Trustpilot restored it as it reflects my genuine experience. I am still waiting for a proper response regarding my defective Pilates Reformer and have not received any reply since April 1st. This situation is very concerning

I placed an order in December and we are now in March, and I still have not received the products. Communication has been extremely poor throughout. I have had to repeatedly chase for updates, and even after my complaint was escalated to management weeks ago, I still haven’t received any meaningful response or timeline for delivery. For a company that presents itself as a professional fitness equipment supplier, the customer service has been incredibly disappointing. Months later I am still left wondering if I will actually receive the products I paid for. Will the reformers arrive eventually? At this point, God only knows. Very frustrating experience and not one I would recommend based on the service so far.

Nie angekommen. Keine Rückmeldung!!! Vorsicht Betrug!!! Auch nach Rücksprache keine Lieferung! Lieferung seit 8 Monaten nicht erfolgt! Das hat nichts mit Lieferverzögerungen zu tun. Anwalt ist eingeschaltet!

ACHTUNG! Absoluter Betrug. Wollen weder den Reformer schicken, noch die bereits bezahlte Ware Rückerstatten. Da angeblich ohne MWST Nummer das Paket nicht versandt werden kann. Absoluter Blödsinn. Nur Betrug!

Im starting to wonder if these reviews are legit. I ordered my reformer on January 28, 2025 and it still hasn’t come in 9 weeks later with no real ETA. The website said 5-7 weeks and this is just ridiculous.

Ordered a reformer on October 19th and still no product delivered. They keep sending its progress and yet when I put the tracking number in, it doesn’t show any movement. Can’t help but think this isn’t a reputable company. My personal experience, don’t order from this company. The customer service isn’t the best as they keep saying things that don’t make any sense and the reviews saying fast delivery aren’t my experience as it’s been over 2 months and nothing. Continuation of this nightmare. A delivery company was supposed to deliver the item today and didn’t show up due to a “misunderstanding”. So nothings here and I’m now beyond disgusted by there lack of communication and lack of customer service. Since this delay was blamed on the postal strike, why is it being delivered by a questionable trucking company. Obviously another company excuse of there unprofessional actions. Avoid this company at all costs