James W.
They correct their mistakes
Had to have them back to correct shoddy end caps after "pulling teeth" to get them there. One section was dented by falling apples but they refused to replace it under warranty. So I complained to the owner and told him I believed I shouldn't have to pay the balance. Never heard from them again. I referred a 92 year old widow to them and the salesman said I would be eligible for a $300 referral bonus (which I was going to give to the widow )to be paid by the end of 2025. When that didn't happen, we were told it would be at the end of the January. When February was almost gone, I texted them and received a response that they weren't paying it since I had the outstanding balance. ADDENDUM: After being f contacted by the company, thet agreed to drop the remainder of the bill and sent out Sam (1st class man!) to repair the dent and leave 2 factory end caps. I'm satisfied.